ZG Soluções

Billing Specialist

• Proactively manage a portfolio of customers, prioritizing accounts based on criticality and growth potential
• Ensure compliance with processes and playbooks, keeping interactions and action plans up to date in the CRM
• Participate in Customer Success team rituals and support continuous process improvement
• Develop quarterly account plans with objectives aligned with the customer
• Map success metrics and create action plans to achieve business objectives
• Act as a consultant, advising customers on best practices and delivering training and enablement
• Lead strategic meetings and present performance reports
• Build relationships with decision-makers, from operations to executive leadership
• Conduct periodic in-person visits
• Serve as the primary point of contact and customer advocate within ZG
• Identify decision-makers and build relationships at all levels within customer accounts
• Monitor account health and prevent dissatisfaction and churn
• Identify expansion opportunities and route them according to the company’s process

Explore Customer Success Analyst – Billing at ZG Soluções. Review requirements and application details.

Customer Success Analyst – Billing

Accounts Receivable

• Proactively manage a portfolio of clients, prioritizing accounts according to criticality and growth potential
• Ensure compliance with the department’s processes and playbooks
• Keep interactions and action plans updated in the CRM
• Participate in Customer Success team rituals and support continuous process improvement
• Prepare quarterly account plans with objectives shared with the client
• Map success metrics and create action plans to achieve business objectives
• Advise clients on best practices for using the solutions
• Deliver training and enablement sessions
• Lead strategic meetings and present performance reports
• Build relationships with decision-makers, from operations to executive leadership
• Conduct periodic on-site visits
• Act as the primary point of contact and customer advocate within ZG
• Map decision-makers at all levels of each account
• Monitor account health indicators and prevent dissatisfaction and churn
• Identify expansion opportunities and route them according to company processes

Explore Customer Success Analyst – Accounts Receivable and Claims… at ZG Soluções. Review requirements and application details.

Customer Success Analyst – Billing

Customer Success Analyst – Accounts Receivable and Claims Denials Appeals