Demonstrates expertise in customer success management, focusing on procurement and SaaS implementation. Capable of building strong relationships with stakeholders while driving customer engagement and satisfaction through data-driven strategies.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceProcurement TechnologiesProject Management SkillsInterpersonal Skills

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Manage Zip’s rapidly growing enterprise customer base across industries
Help largest customers drive procurement success on the Zip platform
Define customer business outcomes and continuously partner with customers to deliver them
Advise customers on procurement and educate and enable them on Zip’s platform and procurement best practices
Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
Maintain customer engagement and satisfaction with focus on adoption and loyalty
Manage customer health and mitigate account risks using data-driven adoption metrics
Partner with Product and Engineering to translate customer business needs into solutions while managing expectations
Train and empower customers to become product specialists and increasingly self-sufficient
Partner with the Renewals team to achieve target GRR
Own post-implementation technical health and provide hands-on support for product adoption and enablement
Continuously improve Customer Success assets and processes

Requirements

What you’ll need

8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting
B2B SaaS experience in a high-paced environment is a benefit
Prior SaaS implementation experience
Procurement, sourcing, or vendor management background
Familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday, etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills
Creative problem-solving and attention to detail
Business process orientation and ability to think about workflow efficiency, including diagrams and conditionally based logic
Proactive team-player mindset and willingness to identify process gaps and help wherever needed
Payments software experience and experience working with CFOs, Controllers, Accounts Payable, or Accounts Receivable roles are nice to have
Experience with SaaS workflow management tools and low-code/no-code configuration is nice to have
Experience in a top-tier consulting firm or an MBA is nice to have

Benefits

Comp & perks

Start-up equity
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Facing ExperienceSaaS ImplementationProcurement BackgroundBusiness Process OrientationWorkflow Efficiency

Soft Skills

Creative Problem-SolvingAttention to DetailProactive Team-Player Mindset

Tools & Technologies

ERP (Netsuite, Coupa)HRIS (Workday)CLMGRCJIRAServiceNow

Certifications & Qualifications

MBA

Industry Keywords

Vendor ManagementPayments SoftwareCFOControllersAccounts PayableAccounts Receivable