Account Manager

• Lead the Account Management team
• Set retention and expansion targets
• Conduct weekly performance reviews
• Provide client-call coaching
• Hire, onboard, and scale Account Managers
• Monitor account health across active accounts
• Establish retention plans for at-risk clients
• Lead critical escalation conversations to reduce lost MRR
• Identify additional staffing needs and maintain an account expansion pipeline
• Coach Account Managers through proposals and closing extra placements
• Optimize onboarding check-ins and establish formal review cadences
• Oversee testimonial and case study collection
• Partner with Marketing to showcase client success stories
• Document and enforce account management workflows in HubSpot
• Streamline Sales-to-Account Management handovers
• Ensure team compliance with response and resolution deadlines
• Track KPIs covering lost MRR, retention, upsells, and client health
• Submit weekly forecasts and monthly revenue loss analyses to executive leadership

Explore Client Success & Expansion Manager – Account Growth at Valatam. Review requirements and application details.

Remote Account Manager jobs in Costa Rica

Client Success & Expansion Manager – Account Growth

Staffing Account Manager

Google Ads Account Manager

Creative Account Manager

Senior Sales Account Manager

Senior Sales Account Manager