Account Manager

• Own every client relationship end to end from signature through renewal
• Manage client requests, momentum, communication, and follow-through
• Build continued-engagement and recurring-work conversion from the start of each engagement
• Advise clients proactively on next steps
• Manage fixed-term research engagements and monthly retainer accounts
• Run weekly client calls, weekly status updates, and continuously current live trackers
• Deliver a first progress update within the first few days and visible work by the end of week one
• Coordinate account pods consisting of a senior strategist, writer, and account manager
• Secure analytics access, source systems, and subject-matter-expert time
• Hold delivery teams accountable to timelines, quality standards, and client expectations
• Review all work before it reaches clients
• Own the client-facing narrative connecting performance metrics to revenue
• Translate technical strategy and delivery into business language for marketing executives
• Surface blockers and timeline risks immediately
• Deliver bad news directly and challenge client plans when warranted
• Operate as a trusted advisor rather than a vendor

Senior Account Manager

• Own the commercial relationship with a large portfolio of around 700 Cookiebot by Usercentrics customers
• Focus on customer retention by using data to identify customers at risk of churning or downsizing
• Manage a high-volume portfolio of Cookiebot accounts
• Monitor account activity and data to identify churn and downsell risks, including domain usage changes, downgrades, and domain deletions
• Proactively contact at-risk customers to understand their situation and prevent cancellations or downsells
• Develop and execute standardized save strategies and playbooks at scale
• Handle cancellation and downgrade requests commercially and present suitable alternatives
• Reach out to recently churned customers with win-back offers where appropriate
• Own the renewal process for annual subscribers
• Manage contracting and commercial discussions for annual renewals
• Monitor monthly subscribers and conduct targeted outreach when risk signals appear
• Position plan changes or additional products when appropriate to prevent downsell or churn
• Review account health indicators, including domain usage, upgrades, downsells, and domain deletions
• Maintain accurate account notes, risk flags, and activity records in Salesforce
• Report on retention trends and share insights into customer churn and downgrades
• Collaborate with Customer Support, Sales, Billing, and Product
• Direct technical and support-related inquiries to appropriate support channels
• Measure success through gross revenue retention, churn and downsell rate, ARR saved, and annual renewal rate

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report performance and risks to client leadership
• Negotiate SLAs, KPIs, rates, scope, MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Turn requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests outside the agreed scope
• Build and launch teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team-lead and supervisor layers
• Manage attrition and engagement targets
• Develop at least one successor for account continuity
• Work with the Chief Client Officer to help a client grow and lead the supporting team

Key Account Manager, Czechia

• Own the account’s commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report performance and risks to client leadership
• Negotiate SLAs, KPIs, rates, scope, MSAs, SOWs, and amendments with clients and internal Legal and Finance teams
• Secure headcount, hiring priority, tooling, and training capacity
• Convert client requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests outside the agreed scope
• Build and launch teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Develop team leads and supervisors, maintain attrition and engagement targets, and grow successors

Key Account Manager – EU

• Rozvíjet obchodní příležitosti a strategická partnerství v oblasti fotovoltaických elektráren, bateriových úložišť a PPA projektů
• Vést obchodní jednání s klíčovými mezinárodními zákazníky v ČR od identifikace příležitosti po uzavření smlouvy
• Připravovat obchodní nabídky a business case pro investiční projekty
• Spolupracovat s odbornými týmy na návrhu a realizaci komplexních energetických řešení
• Přispívat k růstu obchodních výsledků a rozvoji trhu v segmentu obnovitelných zdrojů energie
• Spolupracovat s mezinárodními týmy skupiny E.ON a sdílet osvědčené postupy napříč trhy

Account Manager jobs in Czechia

Senior Account Manager

Account Manager

Key Account Manager, Czechia

Key Account Manager – EU

International Key Account Manager – Fotovoltaika