Account Manager

• Own every client relationship end to end from signature through renewal
• Manage client requests, momentum, communication, and follow-through
• Build continued-engagement and recurring-work conversion from the start of each engagement
• Advise clients proactively on next steps
• Manage fixed-term research engagements and monthly retainer accounts
• Run weekly client calls, weekly status updates, and continuously current live trackers
• Deliver a first progress update within the first few days and visible work by the end of week one
• Coordinate account pods consisting of a senior strategist, writer, and account manager
• Secure analytics access, source systems, and subject-matter-expert time
• Hold delivery teams accountable to timelines, quality standards, and client expectations
• Review all work before it reaches clients
• Own the client-facing narrative connecting performance metrics to revenue
• Translate technical strategy and delivery into business language for marketing executives
• Surface blockers and timeline risks immediately
• Deliver bad news directly and challenge client plans when warranted
• Operate as a trusted advisor rather than a vendor

Senior Account Manager

• Own and evolve Oyster’s global network of external payroll partners and core compliance providers
• Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners
• Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes
• Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls
• Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
• Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
• Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit
• Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
• Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines
• Lead executive business reviews and performance discussions with partner leadership
• Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
• Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
• Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes
• Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
• Identify and onboard new partners to strengthen global coverage and capabilities
• Advise internal teams and guide partner selection based on customer needs and business priorities
• Maintain secondary oversight of Health & Safety and Compliance vendor relationships
• Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution
• Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting
• Analyze ticket trends and queries to identify systemic issues and create preventative resources
• Lead People Services and cross-functional projects supporting Oyster’s mission

Senior Vendor Relationship Manager

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly to client leadership on performance and risks
• Negotiate SLAs, KPIs, rates, scope, MSAs, SOWs, and amendments with clients and internal Legal and Finance teams
• Secure headcount, hiring priority, tooling, and training capacity
• Turn vague requests into scoped, costed, and staffed workstreams
• Manage difficult conversations about missed SLAs, escalations, and declined requests
• Build and launch teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across hubs as clients enter new markets
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team-lead and supervisor layers, maintain attrition and engagement targets, and develop successors

Key Account Manager, Global

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly to client leadership on performance and risks
• Negotiate SLAs, KPIs, rates, and scope with clients
• Work with Legal and Finance on MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Turn vague client requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests the company will not take on
• Set up new teams from zero, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Lead root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team lead and supervisor layers
• Manage attrition and engagement targets
• Develop at least one successor for the account

Key Account Manager – Global

• Maintain and develop collaborative relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies, increasing partner performance and engagement.
• Collaborate with sales to identify, assess, and support growth opportunities in the defined territory, contributing expertise on market trends and partner needs.
• Conduct follow-up communications with current and prospective partners to provide system training and enhance platform understanding and utilization.
• Position and promote the client’s brand within the travel trade sector through product presentations and representation at relevant industry networking events.
• Advise on resolving incident-related matters affecting partners, facilitating support and timely communication between involved parties.
• Oversee payment-related processes, including transaction verification and control, and recommend improvements to payment-operation accuracy and integrity.
• Prepare and submit regular comprehensive reports using the client’s CRM and internal systems, providing analysis and insights on partner activities, market developments, and relevant metrics.

Account Manager jobs in Hungary

Senior Account Manager

Senior Vendor Relationship Manager

Key Account Manager, Global

Key Account Manager – Global

Junior Account Manager, Central and Eastern Europe