Account Specialist

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and through our CRM system
• Research, identify and capitalize on profitable opportunities presented daily
• Understand and consult customers regarding fees, products, and services
• Troubleshoot and support customers navigating service disruptions
• Maintain a focus on creating positive and supportive customer experiences
• Establish strong partnerships with key executives and decision makers within each customer and territory
• Collaborate with support teams including sales and account management

Account Specialist – LTL

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and email through the CRM system
• Research, identify, and capitalize on profitable opportunities
• Understand and consult customers regarding fees, products, and services
• Troubleshoot and support customers through service disruptions
• Create positive and supportive customer experiences
• Establish partnerships with key executives and decision makers within customer territories
• Collaborate with sales, account management, and other support teams
• Navigate and utilize carrier systems and websites
• Learn and apply carrier-specific knowledge
• Handle escalated customer service issues, including delayed or missing/damaged packages or freight, rating, BOL/label creation, reconsignments, freight classification, pickup scheduling, and product knowledge
• Consult customers on avoiding service disruptions, carrier nuances, and current industry standards

Senior Account Specialist – LTL

• Serve as the primary point of contact for accounts and health care providers
• Craft personalized account and customer experiences
• Build meaningful connections and identify shared priorities
• Navigate solutions linking customers to Novartis resources
• Balance demand generation with strategic account engagement
• Navigate and resolve account challenges with tailored solutions
• Build strategic territory plans to drive product demand and improve patient outcomes
• Partner with territory teammates, field teams, and home-office colleagues
• Analyze market, competitive, and cross-functional dynamics to identify opportunities and address challenges
• Use territory data and market trends to uncover local insights and support pull-through efforts
• Lead customer engagements virtually and in person
• Facilitate stakeholder planning sessions to solve complex challenges
• Deliver real-time access support and collaborate with Patient Specialty Services
• Use digital tools and omni-channel strategies for virtual and face-to-face customer engagement

Allergy Territory Account Specialist

• Sell tires for Michelin
• Build and maintain strong relationships with commercial clients
• Manage accounts end-to-end and coordinate internally to meet client needs
• Identify new business opportunities and expand the client base
• Use a consultative approach to recommend solutions aligned with client goals
• Track performance metrics and take action to ensure success

• Sell tires for Michelin
• Build and maintain strong relationships with commercial clients
• Manage accounts end-to-end and coordinate internally to meet client needs
• Identify new business opportunities and expand the client base
• Use a consultative approach to recommend solutions aligned with client goals
• Track performance metrics and take action to ensure success
• Grow business, strengthen customer relationships, and drive portfolio growth and profitability

• Support day-to-day servicing needs for a book of middle market and large market accounts
• Provide support to Account Managers and Account Executives on large and complex client accounts
• Serve as temporary backup to the Account Manager as needed
• Identify issues, recommend solutions, and help resolve client concerns
• Use EPIC to maintain detailed account information
• Review and process certificates of insurance
• Coordinate with the Real Estate Accounting team
• Calculate surplus lines taxes and fees
• Process policies, endorsements, billing transactions, and policy changes
• Manage client-specific billing and premium financing requests
• Review cancellation notices
• Participate in internal review meetings and other meetings as requested
• Interact directly with clients verbally and in writing regarding program needs, service requests, and new assignments
• Manage assigned responsibilities independently
• Lead or support special projects and client initiatives as needed

• Promote and grow Neurocrine products within an assigned geographic territory
• Manage and develop long-term relationships with physicians and other customers for targeted accounts
• Represent Neurocrine brands and their approved indications
• Educate physicians, nurses, medical assistants, case managers, and other external customers about product benefits
• Drive product acceptance and growth through targeted education and strategic account management
• Execute territory sales strategies through in-person and virtual communications
• Identify and address territory-specific opportunities and barriers to product success
• Manage promotional resources and budget
• Build and maintain relationships with healthcare providers, clinical staff, key opinion leaders, advocacy groups, community mental health clinics, long-term care facilities, payers, and pharmacies
• Collaborate with managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams
• Uphold FDA guidelines, pharmaceutical industry best practices, company values, and compliance policies
• Maintain full field presence Monday-Friday, with flexibility for occasional evening/weekend events
• Perform other duties as assigned

NeuroPsych Account Specialist

• Manage a specific geographic territory and promote and grow Neurocrine products
• Develop long-term relationships with physicians and other customers for targeted accounts
• Represent Neurocrine brands and their approved indications
• Educate physicians, nurses, medical assistants, case managers, and other external customers about product benefits
• Drive product acceptance and growth through targeted education and strategic account management
• Execute territory sales strategies through in-person and virtual communications
• Identify and address territory-specific opportunities and barriers to product success
• Manage promotional resources and budget
• Build and maintain relationships with healthcare providers, clinical staff, key opinion leaders, advocacy groups, community mental health clinics, long-term care facilities, payers, and pharmacies
• Collaborate with managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams
• Uphold FDA guidelines, pharmaceutical industry best practices, company values, compliance policies, and ethical standards
• Maintain full field presence Monday-Friday with flexibility for occasional evening/weekend events
• Perform other duties as assigned

• Manage a specific geographic territory and promote and grow Neurocrine products
• Develop long-term relationships with physicians and other customers in targeted accounts
• Represent Neurocrine brands and approved indications
• Educate physicians, nurses, medical assistants, case managers, and other external customers about product benefits
• Drive product acceptance and growth through targeted education and strategic account management
• Execute territory sales strategies through in-person and virtual communications
• Identify and address territory-specific opportunities and barriers
• Manage promotional resources and budget
• Build and maintain relationships with healthcare providers, clinical staff, opinion leaders, advocacy groups, community mental health clinics, long-term care facilities, payers, and pharmacies
• Collaborate with managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams
• Uphold FDA guidelines, pharmaceutical industry best practices, company values, and compliance policies
• Maintain full field presence Monday-Friday with flexibility for occasional evening/weekend events
• Perform other duties as assigned

• Act as account expert and point of contact for large State & Local Government clients
• Prepare and submit accurate invoices in a timely manner
• Manage portal billing activities and client-specific portal requirements
• Perform account maintenance and data cleansing
• Review purchase orders and contracts, apply and reconcile payments, and manage fleet data
• Build and maintain relationships with internal business units and stakeholders
• Achieve established performance standards, KPIs, and productivity metrics
• Prioritize daily workload to meet service-level exceptions and deadlines
• Collect past-due accounts within the State & Local Government portfolio
• Support automation, digital acceleration, and self-serve growth initiatives
• Serve as subject matter expert for contract review and client onboarding
• Act as primary escalation point for client issues and provide ad hoc support to the Government team

Account Specialist jobs in United States

Account Specialist – LTL

Senior Account Specialist – LTL

Allergy Territory Account Specialist