Accounts Receivable

• Manage the shared billing inbox and respond to inquiries within established SLAs
• Address internal and external customer questions regarding billing, contracts, payments, and escalations
• Monitor Slack channels and respond or acknowledge messages promptly
• Build and maintain relationships with customers and internal teams
• Coordinate customer billing setup and ensure compliance with formatting and platform requirements
• Complete vendor forms and portal setups
• Maintain billing contacts and collect/upload sales tax exemption certificates
• Submit invoices to customer portals in required formats
• Manage the assigned accounts receivable portfolio and follow up on outstanding invoices by phone and email
• Identify and escalate payment issues
• Maintain collection notes, prepare aging reports, flag at-risk accounts, and process escalations
• Apply payments, credit memos, and rebills; reconcile accounts and correct discrepancies
• Manage overpayments and communicate with cancelled customers regarding refund information
• Monitor cancellations and update records promptly
• Oversee the dunning automation process
• Assist with quarterly bad debt reserves and write-offs
• Provide monthly updates on high-priority accounts for senior leadership
• Attend team meetings and 1:1s with the AR Manager
• Complete additional tasks and special projects as assigned

Accounts Receivable Specialist

• Submit invoices to customer AP portals through tickets, direct invoice entry, Purchase Orders, or Cost Centers according to customer requirements
• Learn and manage customer AP portal processes, including submissions, status updates, rejection coordination, resubmissions, and NetSuite updates
• Work with the assigned Accounts Receivable person to obtain correct billing details
• Ensure monthly invoices are submitted promptly and communicate or record errors and rejections for follow-up
• Process accounts and incoming payments in compliance with financial policies and procedures
• Verify, classify, post, and record accounts receivable data
• Prepare invoices, statements of account, and bank deposits
• Reconcile the accounts receivable subledger and ensure payments are properly accounted for and posted
• Communicate with clients by phone, email, and mail regarding billing matters
• Coordinate with the sales team to resolve billing issues
• Send statements of account and invoice reminders to facilitate payment
• Generate financial statements and accounts receivable status reports
• Review accounts receivable aging and follow up with customers on outstanding accounts, engaging management on issues

Accounts Receivable Coordinator

• Prepare and issue accurate customer invoices in a timely manner
• Monitor customer accounts and maintain accurate AR aging
• Proactively follow up on outstanding and overdue balances
• Partner with customers and internal teams to resolve billing disputes, payment discrepancies, and account issues
• Process and apply incoming payments, including ACH, wire, check, and credit card transactions
• Ensure cash receipts are applied accurately and promptly to customer accounts
• Research and resolve unapplied cash, short payments, credits, and other account discrepancies
• Perform customer account reconciliations and maintain accurate account balances
• Maintain complete and accurate customer billing and payment records
• Support collections activities and escalate past-due accounts as appropriate
• Assist with month-end close, including AR reconciliations, aging reports, and other required schedules
• Support audit requests and provide AR documentation as needed
• Identify opportunities to improve AR processes, billing accuracy, collections, and cash application
• Collaborate closely with Sales, Operations, Finance, and other internal teams to resolve customer account issues

AR Analyst

• Manage the full accounts receivable cycle, including invoice follow-up, payment application, collections, and account reconciliation
• Monitor aging reports and communicate with customers regarding outstanding balances
• Contact customers by phone to discuss balances, collect payments, and answer billing questions
• Review and resolve billing discrepancies, payment issues, partial payments, deductions, and customer inquiries
• Apply payments received by EFT, cheque, wire transfer, and online payment portals
• Prepare accounts receivable reconciliations and provide supporting documentation
• Collaborate with Sales, Operations, and Finance teams, as well as customers and third parties
• Use ERP systems, reporting tools, automation, and AI-powered solutions to improve collections efficiency and visibility
• Maintain accurate and up-to-date accounts receivable records and documentation
• Participate in month-end reporting, bad debt analysis, account reconciliations, and audit requests
• Contribute to continuous improvement and optimization of accounts receivable processes
• Perform other related duties as assigned

Accounts Receivable jobs in Canada

Accounts Receivable Specialist

Accounts Receivable Coordinator

AR Analyst

Bilingual Accounts Receivable Specialist