Accounts Receivable

• Lead the global Order-to-Cash finance process.
• Own global accounts receivable processes, including customer setup, billing readiness, invoice issuance, collections, cash application, dispute tracking, credit review support, and AR month-end close.
• Establish global billing, collections, credit, cash application, dispute escalation, and bad debt reserve procedures while accommodating country-specific requirements.
• Partner with operations, project management, sales, legal, tax, treasury, and local finance teams to resolve invoicing, contractual billing, dispute, credit, and collection issues.
• Develop AR reporting and metrics, including ADD, aging, collection effectiveness, unapplied cash, dispute aging, invoice rejection rates, billing cycle time, and high-risk customer exposure.
• Lead standardization and automation of billing and cash application processes, including ERP workflows, customer portals, invoice templates, project billing controls, and integrated reporting.
• Support acquisition integration through order-to-cash process mapping, billing alignment, customer master data migration, collection standardization, and AR reporting stabilization.
• Maintain controls over customer master data, billing authorization, revenue cut-off, credit approvals, allowance judgments, write-offs, cash application, and documentation retention.
• Partner with FP&A on receipts, overdue balances, collection risks, liquidity, and cash flow forecasting.
• Drive continuous improvement in billing discipline, collections management, dispute resolution, visibility, and receivables accountability.

Global Director – Accounts Receivable

• Provide accounting and operational support to the Finance department and wider organisation
• Manage the end-to-end Accounts Receivable process, including customer invoicing, payment application, collections, and reconciliation
• Review customer orders and contracts in HubSpot CRM to ensure invoice accuracy and timely billing
• Ensure orders are completed in line with the company’s Revenue Recognition Policy
• Liaise with customers and internal stakeholders to resolve billing queries and ensure timely payments
• Monitor the AR inbox and respond to queries
• Assess and maintain customer credit limits and payment terms
• Monitor and manage the AR aging report and follow up on outstanding receivables
• Investigate and resolve payment discrepancies, short payments, and unapplied cash
• Manage collection activities and escalate problem accounts
• Manage overall collections financial performance (DSO)
• Prepare, validate, and maintain Annual Contract Value (ACV) reports with Sales and Revenue Operations
• Identify and escalate discrepancies or delays that could impact recognized revenue
• Participate in AR and O2C automation, standardisation, and process improvement initiatives
• Support implementation and maintenance of AR policies and procedures
• Participate in and manage month-end close activities
• Post transactions into the GL for receipts received during the month
• Support the bank reconciliation process
• Ensure ACV reporting deadlines are met
• Support forecasting by reconciling ACV reports with actual invoicing and revenue data
• Perform accounting tasks for Adherent under Finance Team supervision
• Provide cover and backfill for other team members
• Assist with best-in-class financial practice development and implementation
• Support interim and final external audits
• Drive continuous Finance process improvement to reduce manual work, improve accuracy, and strengthen controls
• Identify opportunities to automate routine Finance tasks using technology and AI tools, including ChatGPT and Claude
• Support adoption of new systems, tools, and efficient ways of working across the Finance team

Senior AR Analyst, 12 month contract

• Take responsibility for reconciliation of customer accounts and provision of Statements of Account
• Review the AR subledger daily and issue payment reminders before invoice due dates and when invoices become overdue
• Contact customers via telephone and email to resolve billing questions, requests, or issues
• Work cross-functionally with Order Management, Sales Ops, and Sales to resolve open-invoice queries or issues
• Assist management with severely aged debt processes, including reviewing Tesorio notes and liaising with internal teams
• Generate invoices in NetSuite and submit them to customers through various means
• Review customer contracts and vendor agreements to align AR practices with negotiated terms
• Manage customer portal requirements and coordinate portal sign-up requests
• Review and approve new customer accounts in NetSuite
• Submit marketplace invoices and handle queries in various portals
• Complete royalty account reporting for major royalty accounts
• Support cash applications and liaise with Tax on WHT and Avalara tax-exempt certificates
• Follow credit-note approval, creation, and application policies; work with Treasury on agreed refunds
• Participate in the month-end close process
• Support audit tasks and ad-hoc tasks assigned by the Team Lead / Sr. Manager
• Perform all tasks according to Cloudera policies and guidelines

Accounts Receivable Specialist

• Manage and resolve queries from internal stakeholders and customers in AR inboxes
• Monitor customer accounts and ensure timely collection of outstanding invoices by proactively following up on overdue balances
• Communicate with international customers regarding outstanding invoices, payment status, account queries and disputes
• Monitor and review customer credit card payments, ensuring successful processing and accurate payment allocation
• Follow up on declined or unsuccessful payments, identify system or payment processing issues, and escalate unresolved technical issues to the Support Team
• Work with Sales, OM, and Finance teams to resolve billing and collection issues
• Support month-end closing through AR reconciliation and other account reconciliations
• Support internal and external audits by providing accurate documentation and account information
• Identify opportunities to improve AR processes, automation, reporting and efficiency
• Participate in projects and initiatives across the global organization