Adjuster

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Work in the North Austin/Georgetown, Texas territory
• Work remotely, in the field, or in an office as required by the position

Auto Damage Adjuster – Field

• Promptly and accurately settle auto damage claims
• Handle complex claims using technical and industry knowledge
• Deliver excellent customer service
• Work in the Central/South Austin, TX territory
• Flex between remote, field, and in-office work as required by the primary work location

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Work in the Killeen/Temple, Texas territory
• Flex between remote, field, and in-office work as required

• Investigate claims against insurance or other companies for personal, casualty, or property loss or damages
• Attempt to effect out-of-court settlements with claimants
• Handle complex losses locally without assistance up to designated authority
• Assist on larger losses, including accounting-based losses such as business interruption and stock
• Examine claim forms and records to determine insurance coverage
• Interview, telephone, or correspond with claimants and witnesses
• Consult police and hospital records
• Inspect property damage to determine the extent of company liability
• Estimate repair, replacement, or compensation costs
• Prepare findings reports and negotiate settlements with claimants
• Recommend litigation by the legal department when settlement cannot be negotiated
• Attend litigation hearings
• Revise case reserves in assigned claims files to cover probable costs
• Assist in preparing loss experience reports to help determine profitability and calculate adequate future rates
• Perform other assigned duties
• Support organizational quality programs
• Travel as required

Senior Adjuster

• Investigate, evaluate, and resolve auto bodily injury claims while delivering a high level of member service
• Communicate with members, claimants, attorneys, and third parties to gather facts and provide updates
• Analyze coverage, assess liability, and evaluate damages including medical injuries
• Review and interpret medical records, police reports, and other claim documentation
• Establish and manage claim reserves within authority guidelines
• Develop and execute claim strategies to drive timely and fair resolution
• Negotiate settlements with claimants within authority levels
• Identify potential fraud and escalate concerns to appropriate teams
• Maintain accurate and compliant claim file documentation
• Partner with internal and external stakeholders to support claim resolution
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures
• Complete instructor-led training, real-time claims handling, and one-on-one mentorships
• Progress based on demonstrated competencies and performance
• Transition to a hybrid schedule after successful completion of the apprenticeship program

Injury Adjuster Apprentice

• Complete formal training, hands-on experience, and mentorship to develop auto bodily injury claims expertise
• Investigate, evaluate, and resolve auto bodily injury claims
• Deliver a high level of member service
• Communicate with members, claimants, attorneys, and third parties to gather facts and provide updates
• Analyze coverage, assess liability, and evaluate damages including medical injuries
• Review and interpret medical records, police reports, and other claim documentation
• Establish and manage claim reserves within authority guidelines
• Develop and execute claim strategies for timely and fair resolution
• Negotiate settlements with claimants within authority levels
• Identify potential fraud and escalate concerns to appropriate teams
• Maintain accurate and compliant claim file documentation
• Partner with internal and external stakeholders to support claim resolution
• Identify, measure, monitor, and control risks associated with business activities according to risk and compliance policies and procedures
• Transition to a hybrid schedule after successful completion of the apprenticeship program