Administrative Assistant

• Provide helpful, professional service to clients and colleagues.
• Answer inbound and outbound calls.
• Respond to emails, messages, and chats with accurate information as needed.
• Listen to customer concerns, resolve issues when possible, and connect customers with additional support when needed.
• Provide daily administrative support.
• Review, process, and update forms and documents in the appropriate systems.
• Support accounts receivable by checking service authorizations for accuracy and working with MCO representatives to correct errors.
• Follow applicable laws, standards, and procedures.
• Organize priorities and coordinate workflow to support team and customer needs.
• Use computer systems and common office applications.
• Coordinate intake, referral, and enrollment activities while maintaining accurate records.
• Participate in required training and professional development.
• Use bilingual communication skills to support customers where needed.
• Complete other related duties as assigned.

Administrative Coordinator

• Serve as the primary point of contact for clients and team members, with a strong focus on high-volume phone support.
• Answer questions and provide helpful, professional service to clients and colleagues.
• Answer inbound and outbound calls.
• Respond to emails, messages, and chats with accurate information as needed.
• Listen to customer concerns, resolve issues when possible, and connect customers with additional support when needed.
• Provide daily administrative support.
• Review, process, and update forms and documents in the appropriate systems.
• Support accounts receivable by checking service authorizations for accuracy and working with MCO representatives to correct errors.
• Follow applicable laws, standards, and procedures.
• Organize priorities and coordinate workflow to support team and customer needs.
• Use computer systems and common office applications.
• Coordinate intake, referral, and enrollment activities while maintaining accurate records.
• Participate in required training and professional development.
• Use bilingual communication skills to support customers where needed.
• Complete other related duties as assigned.