Advisor

• Support EPRI International’s engagement in an assigned country or region through technical expertise, account support, client relationship development, and value communication
• Help translate EPRI’s research capabilities into relevant solutions for assigned clients
• Support growth, adoption, and impact across the regional portfolio
• Report to the Regional Manager and coordinate with regional managers, sector teams, and technical staff
• Support client, country, and regional strategic plans
• Establish relationships with decision-makers and technical contacts within assigned accounts
• Deliver general and sector-specific presentations to broaden client engagement and identify growth opportunities
• Identify EPRI products, solutions, and research outputs that meet client needs
• Support the sales process from needs assessment through close and coordinate cross-functional support
• Capture client, market, and product feedback to inform account strategy and product development
• Represent technical products to clients with EPRI technical staff and sector teams
• Communicate client value, impacts, and benefits and support research adoption
• Develop client end-user relationships and support implementation of EPRI results
• Understand client strategic issues, objectives, needs, and decision-making processes
• Connect members with relevant programs, technical experts, and collaboration opportunities
• Represent EPRI in client meetings and external forums
• Develop industry contacts and networks across utilities, regulators, associations, laboratories, universities, technology providers, and specialist partners
• Connect clients with EPRI technical resources, international experience, and cross-regional examples
• Support external engagement pathways and internal follow-up actions
• Stand in for the Regional Manager when required
• Act as an ambassador for EPRI regarding the Foreign Corrupt Practices Act and support compliant stakeholder engagement

Regional Advisor

• Provide personalized customer service from unit reception through vehicle delivery
• Ensure a positive customer experience and follow quality, safety, and customer satisfaction standards
• Perform timely service follow-up and communicate service status and progress to customers
• Coordinate work scheduling with the technical team and workshop
• Open and close service orders in the system
• Manage service-order documents and update data in corresponding systems
• Review service history and active policies
• Validate and authorize budgets with customers
• Ensure units are clean and ready for delivery
• Register and appropriately channel complaints or disagreements
• Prepare basic follow-up and satisfaction reports
• Follow up on scheduled appointments and punctuality
• Support recovery of overdue service-related portfolio
• Propose complementary services such as preventive maintenance and extended warranties
• Detect improvement opportunities and additional service sales

Parts Advisor – Operational Professional 2

• Brindar atención personalizada al cliente desde la recepción hasta la entrega de unidades.
• Realizar seguimiento puntual y comunicar el estado y avances de los servicios.
• Gestionar documentos, órdenes de servicio, presupuestos y datos en los sistemas correspondientes.
• Coordinar con el taller y el equipo técnico la programación de trabajos.
• Revisar historiales de servicio y pólizas activas.
• Asegurar que las unidades estén limpias y listas para su entrega.
• Gestionar quejas e inconformidades y canalizarlas adecuadamente.
• Elaborar reportes básicos de seguimiento o satisfacción.
• Dar seguimiento a citas y asegurar la puntualidad.
• Apoyar en la recuperación de cartera vencida asociada a servicios.
• Proponer servicios complementarios, como mantenimiento preventivo y garantías extendidas.
• Cumplir las políticas y procedimientos de atención al cliente, calidad y seguridad de Scania.

Advisor jobs in Mexico

Regional Advisor

Parts Advisor – Operational Professional 2

Service Advisor