Agent

• Provide customer service related to airport and passenger operations
• Make reservations, issue tickets and itineraries, and compute fares
• Handle baggage check-in, excess baggage charges, and travel information
• Assist passengers at boarding gates and process boarding procedures
• Manage arrangements for reserved and standby passengers and their luggage
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, invalidate tickets, and finalize reports
• Conduct lost-and-found activities and return found items
• Process lost or damaged baggage claims and settlements
• Receive and process domestic and international airfreight shipments
• Determine routing, compute rates, and prepare airfreight documentation
• Maintain airfreight inventory records across warehouse, dispatch, and delivery processes
• Ensure compliance with site security protocols and report breaches or suspicious activities
• Support smooth boarding, deplaning, ticket validation, and overall operational efficiency

Passenger Services Agent

• Marshall aircraft upon arrival and departure
• Load and unload cargo and baggage on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders, tugs, and baggage carts
• Transport cargo and bags between the terminal, warehouse, and aircraft
• Sort and load baggage
• Connect and remove ground power and ground start units
• Perform water service
• Perform aircraft pushback, wing walking, and related guide man functions
• Maintain a secure work environment

Ramp Agent

• Field incoming calls for the construction department
• Act as lead contact and liaison between construction customers and operations
• Understand customers’ needs, issues, and requests
• Maintain customer satisfaction by resolving escalated and complex service issues with customers, operations, sales, and set-up departments
• Coordinate with sales and operations on sales leads, set-ups, missed pick-ups, and other customer-related issues
• Initiate outbound calls to resolve issues, ensure customer satisfaction, and build loyalty
• Provide customers with information and education regarding service options, charges, and billing questions
• Sell to small contractors
• Manage contractor service needs
• Provide support to outside sales representatives
• Perform other duties as assigned

Desk Agent

• Answer inbound calls from business customers regarding billing issues, technical issues, and general questions
• Assist customers with questions and concerns about Metronet products and services
• Research and resolve customer issues using various tools and systems
• Process credit applications and activate service
• Maintain appropriate records
• Prepare required reports
• Update customer accounts
• Answer customer requests and inquiries concerning services and products
• Report problem areas
• Maintain up-to-date knowledge of company products, services, and promotions
• Make system recommendations based on customer equipment specifications and needs
• Determine customer billing issues and provide solutions
• Perform other assigned duties

Agent jobs in Arizona

Passenger Services Agent

Ramp Agent

Desk Agent

Commercial Service Desk Agent