Agent

• Greet guests upon arrival
• Manage check-in and check-out processes, including reservations and payments
• Handle phone calls, emails, and in-person inquiries
• Provide information about hotel amenities, services, and local attractions
• Process reservations, cancellations, and modifications
• Anticipate and fulfill guest needs
• Address guest concerns and complaints and provide appropriate solutions
• Maintain accurate guest, reservation, and financial transaction records
• Handle cash and credit card transactions securely
• Prepare and distribute daily reports and shift summaries
• Liaise with housekeeping and maintenance departments
• Communicate guest requests and coordinate responses
• Perform other duties as assigned

Guest Service Agent

• Move air cargo within the designated warehouse
• Load and unload cargo from pallets and containers
• Build up cargo for outbound flights
• Break down cargo from import flights
• Facilitate loading and unloading cargo to and from semitrucks
• Operate basic cargo handling equipment such as forklifts, aircraft pallets, and pallet jacks
• Check freight piece count, weight, dimensions, and documentation when accepting or delivering cargo
• Transport cargo to and from aircraft using a 3,000 lb. vehicle and read off-load sheets to determine destinations
• Perform aircraft push-out and/or towing functions using proper ground-to-cockpit hand signals and voice commands
• Complete forms and messages necessary for assigned warehouse functions
• Perform routine cleaning of work areas, ramps, and facilities when assigned
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance
• Comply with WFS site security procedures

Air Cargo Warehouse Agent

• Managing a minimum of 5 warm internal lead calls per week; taking it from intake call all the way through binding their business
• Managing assigned policies in the FirstMark book of business; adding and rounding out coverage for clients
• Working referrals from agency owners
• Working with the Corporate Lead team to manage and follow up on warm internal leads
• Building lasting client relationships around the right coverage, best price, and world-class service

Agent jobs in Washington

Guest Service Agent

Air Cargo Warehouse Agent

Private Client Group Agent