Analyst

• Monitor and evaluate recorded calls against established quality assurance instruments and standards
• Generate call review reports, analyze results, and share insights with relevant stakeholders
• Suggest, identify, and recommend improvements to the evaluation system
• Translate and transcribe calls from different languages into English as needed
• Contribute to the development of quality control standards, processes, and procedures
• Collaborate with the Responsible Gambling Officer to identify and address inconsistencies related to responsible gambling
• Prepare weekly, monthly, and annual feedback as required
• Meet established deadlines, targets, and timeline requirements
• Listen to call recordings and score calls using a QA Scorecard

Explore Call Quality Control Analyst – Italian Bilingual at Enteractive. Review requirements and application details.

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