Associate

• Deliver fast, friendly, and reliable support to players and server owners around the world.
• Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries.
• Act as the bridge between users and the technology.
• Help players get back in the game quickly.
• Handle every issue with care and precision.
• Collaborate with the global team through online team Discord.

Support Associate

• Own and maintain the fundraising pipeline from active conversations through close, keeping CRM intelligence, notes, follow-ups, and analytics current
• Build targeted, niche engagement plans and identify priority contacts for partner events
• Coordinate calls, meetings, and investor visits with prospective investors
• Track every next step, note, and follow-up
• Draft and send timely, thoughtful email follow-up after every interaction
• Support partners through fundraising cycles lasting six months to two or three years
• Conduct weekly pipeline reviews to assess momentum, surface next steps, and keep progress moving
• Synthesize investor context and prepare partner briefings
• Organize internal handoffs so questions reach the right person and are answered quickly
• Improve fundraising processes, pipeline discipline, and visibility across 120–200+ contacts at different stages

Investor Relations, Fundraising Associate

• Work under the close guidance of the CX Lead to provide outstanding customer support
• Answer client inquiries through phone, email, and chat
• Address order issues and product inquiries via the customer interface platform, Facebook, and email
• Track shipments and handle backend shipping inquiries
• Conduct general research
• Update addresses and client information
• Serve as a bridge between customers and the clinical team

Associate jobs in Colombia

Support Associate

Investor Relations, Fundraising Associate

CX Associate – German, Voice