Auto Claims Adjuster

• Investigate highly complex auto claims to determine coverage, liability, and physical damage, including total loss settlements
• Negotiate liability for comparative negligence with claimants or adverse carriers
• Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
• Gather information from police reports, recorded statements, and witness statements to determine liability
• Analyze information to establish regulatory compliance and settlement value
• Evaluate and negotiate first- and third-party automobile physical damage settlements within authority limits
• Negotiate excessive storage charges
• Resolve claims through proactive problem solving and decision making under moderate supervision
• Document damage evaluation, investigation, negotiation, and settlement decisions
• Collaborate with external and internal business partners to facilitate claims resolution
• Support members, business partners, and claimants through multiple communication channels and digital tools
• Apply knowledge of P&C insurance products, policy contracts, coverages, and claims procedures
• Serve as an informal resource for team members when needed
• Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
• Potentially travel for CAT deployments with minimal notice
• Handle various claims, including higher-complexity claims, and additional work as assigned
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Senior Auto Adjuster – CAT Claims

• Manage complex auto claims from initial investigation through resolution
• Investigate and evaluate claims using policy language, statements, evidence, damages, and applicable laws
• Make timely coverage, liability, and settlement decisions
• Evaluate and negotiate first- and third-party physical damage claims within settlement authority
• Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights
• Proactively manage assigned claims inventory and drive claims toward timely resolution
• Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership
• Collaborate with managers, appraisers, technical resources, and business partners
• Support workload surges and catastrophe-response operations, including mandatory on-call dates and possible evening, weekend, and holiday work
• Travel or deploy with minimal notice during designated catastrophe events
• Perform additional duties based on business needs

Senior Auto Adjuster – Complex Non-Injury Claims

• Investigate liability and apply appropriate coverage for moderately complex auto claims
• Evaluate, negotiate, and settle auto claims
• Negotiate liability for comparative negligence involving claimants or adverse carriers
• Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
• Gather information from police reports, recorded statements, witness statements, and multiple parties
• Resolve claims through proactive problem solving and decision making within authority guidelines and under moderate supervision
• Document damage evaluations, investigations, negotiations, and settlement decisions
• Collaborate with internal and external business partners and set expectations to facilitate claims resolution
• Support members, business partners, and claimants through varied communication channels and digital tools
• Apply knowledge of P&C insurance products, policy contracts, coverages, and claims procedures
• Apply intermediate knowledge of Auto Physical Damage to adjust claims
• Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
• May travel for CAT deployments with minimal notice
• Handle higher-complexity claims and additional work as assigned
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Auto Claims Adjuster jobs in United States

Senior Auto Adjuster – CAT Claims

Senior Auto Adjuster – Complex Non-Injury Claims

Claims Auto Adjuster – Mid-Level