Banker

• Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs
• Recommend Retail consumer and small business products and services
• Use CAMP and approved marketing tools to contact customers and set financial review appointments
• Cross-sell to existing customers and participate in outside sales activities
• Build relationships with Mortgage, Small Business, Commercial, and Investment partners and make referrals
• Meet customer experience and individual/team production goals
• Provide guidance to CSRs on sales and referral processes
• Promote customer satisfaction and resolve customer issues
• Process and service Retail products, including teller transactions
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Follow risk management, fraud prevention, confidentiality, ethics, and bank policies

Personal Banker I

• Facilitate Small Business Administration (SBA) transactions on behalf of Relationship Managers
• Educate associates on the benefits of SBA lending
• Utilize external referral sources to generate new business
• Develop and manage SBA programs and create strategies to originate SBA loans in the marketplace
• Develop referral sources to solicit SBA loan opportunities
• Present the company's loan capabilities and structure SBA loan proposals
• Maintain a thorough understanding of SBA policies and structure, product knowledge, and financial analysis
• Support Regions Commercial Bank across North Central Alabama

• Drive proactive needs-based sales conversations through service-to-sales interactions, teller interactions, and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Enhance existing customer relationships and cultivate new ones by understanding and addressing customers’ needs
• Assist customers with loan products, ensuring packages are correct and complete
• Refer customers to other areas of the bank to cross-sell banking products and services
• Educate customers on transaction-management technology, tools, and resources
• Apply product and service knowledge to solve customer problems
• Process deposits, withdrawals, and other routine transactions accurately and confidentially
• Ensure adherence to banking regulations and internal policies

Universal Banker

• Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
• Use consultative sales and Financial Needs Assessment to identify customer financial needs
• Recommend Retail consumer and small business products and services
• Use CAMP and approved marketing tools to contact customers and set financial-review appointments
• Cross-sell to existing customers and conduct outside sales activities
• Build relationships with Mortgage, Small Business, Commercial, and Investment partners and refer customers
• Meet customer-experience and production goals and support revenue growth
• Guide CSRs on sales and referral processes
• Answer customer questions, resolve customer issues, and maintain confidentiality
• Open and service Retail products while following policies and ethical standards
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Follow procedures to mitigate fraud and other risks