Bilingual

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping conversations focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures

Bilingual Outbound Enrollment Agent

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures
• Support a fast-paced healthcare enrollment program serving eligible health-plan members

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures
• Support a fast-paced healthcare enrollment program serving eligible health-plan members

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures
• Work Monday–Friday between 7:30 AM and 6:00 PM Pacific Time, with 1 Saturday per month

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping conversations focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures
• Work Monday–Friday between 7:30 AM and 6:00 PM Pacific Time, with one Saturday per month