Bilingual

• Conduct empathetic, thorough client intake interviews in English and Spanish
• Evaluate case viability based on firm criteria and execute new case sign-ups
• Open new legal and insurance claims promptly
• File initial notices and documentation accurately
• Request, track, and follow up on medical records, bills, and treatment records
• Serve as a primary point of contact for clients, provide updates, address inquiries, and maintain client relationships
• Manage daily administrative workflows, update client files, track deadlines, and maintain organized digital records
• Log client interactions, notes, and records accurately in Filevine and non-EMR tools

Bilingual Personal Injury Intake Specialist

• Identify customers’ needs and provide support in accordance with product and/or service procedures
• Handle different types of situations during each customer interaction
• Use systems to record information and process customer service requests
• Provide support via chat and occasional phone calls
• Provide support through clear communication at every point of contact with the company’s customers

Bilingual Digital Customer Relationship Specialist

• Answer incoming patient calls and make outbound calls as needed
• Communicate professionally with patients in English and Spanish
• Schedule, reschedule, and confirm patient appointments
• Conduct new patient intake
• Collect and accurately document patient demographics, contact information, insurance information, and other required intake documentation
• Assist patients with general questions and direct inquiries appropriately
• Manage and coordinate patient referrals
• Handle patient forms and routine front desk documentation
• Follow up with patients regarding appointments, referrals, missing information, forms, and administrative needs
• Maintain accurate and organized patient information in the Athena EHR/EMR system
• Support ongoing patients with routine front desk and administrative needs
• Follow established workflows, procedures, and confidentiality standards when handling sensitive patient information
• Coordinate with the in-house team to route patient concerns and administrative needs appropriately
• Provide reliable administrative support to maintain an efficient and positive patient experience

Bilingual jobs in Brazil

Bilingual Personal Injury Intake Specialist

Bilingual Digital Customer Relationship Specialist

Bilingual Patient Intake – Front Desk Coordinator