Broker

• Build agent and broker relationships
• Manage current book of business
• Provide excellent customer service
• Seek opportunities to access and cultivate new markets
• Effectively manage carrier relationships
• Provide guidance and training to Assistant Broker
• Review and analyze risks, ensuring all required information is obtained
• Perform other duties as assigned

• Apply a person-centered approach to program functions
• Coordinate day-to-day implementation of contractual requirements within state Medicaid guidelines
• Create care plans, train clients on services, audit services, and report findings to the contracted entity
• Assist clients with plan and budget development, submissions, and revisions
• Provide service to clients, employees, third-party organizations, and MCOs
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders on service delivery
• Comply with legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Handle complex service programs and special projects
• Lead, supervise, and complete special projects, including developing and implementing care plans
• Market services to referral sources
• Participate in professional development and training
• Represent the company at stakeholder, health, and provider fairs
• Supervise deliverables and ensure timely project completion
• Enroll clients and employees in services, including developing service/support plans and budgets
• Orient and educate clients on program roles and responsibilities
• Train and assist clients with timecard submission
• Assist clients with program eligibility requirements
• Travel to client homes or other destinations to meet with clients
• Conduct client assessments and contacts
• Maintain documentation in the CRM database
• Compile information for internal or external auditors
• Perform other duties as assigned

Broker Support

• Execute new and renewal business activity by quoting, placing, binding, and confirming policies within established guidelines
• Market insurance products by identifying appropriate coverage solutions through accessible markets for less complex risks
• Negotiate coverage terms with carriers within defined underwriting and pricing parameters
• Serve as a primary point of contact for agents on assigned accounts
• Manage communication and respond to inquiries in a high-volume environment
• Ensure accuracy of submissions and policy information, including risk details and coverage structure
• Monitor assigned accounts to maintain compliance with company policies, procedures, and underwriting standards
• Support production goals by driving transactional deal flow and contributing to overall team performance

Inside Broker

• Manage a workload of up to 125 program participants
• Maintain required contact with assigned participants, including monthly telephone calls
• Respond to participant inquiries and maintain email communication as needed
• Resolve participant issues
• Provide practical skills training in locating community resources; recruiting, selecting, hiring, training, and supervising employees; purchasing goods and services; and managing a monthly budget for direct care workers
• Assist participants with enrolling in the California Self-Determination Program
• Complete required enrollment paperwork
• Help identify community resources, services, and supports to meet participants' life goals
• Help participants develop spending plans and schedule employees within monthly budgets
• Assist direct care workers with required employment paperwork
• Monitor participant health and safety through monthly phone contact
• Maintain progress notes in accordance with NASW standards
• Report and respond to participant complaints and grievances
• Act as a mandated reporter for allegations of abuse, neglect, and exploitation
• Provide support brokerage under contract with the California Department of Human Services

Support Broker

• Support List Planners with development and execution of assigned client list plans, keeping projects on time and within budget
• Gather and organize details for mail plans, including sending clearance requests, tracking counts, and negotiating pricing
• Maintain high-level day-to-day contact with list brokers and managers within the industry to secure the best negotiated deals
• Troubleshoot unanticipated issues with vendors and internal teams
• Coordinate with RKD data teams on merge purge, list splits, QC report review, and alignment of files with approved plans
• Coordinate with RKD accounting to ensure list orders are reconciled and paid correctly within the approved budget
• Perform other duties as needed and determined by the supervisor

Senior List Broker

• Support accounts and meet performance requirements for production, quality, and service
• Deliver customer service and respond to service requests
• Assist in appointing new retail agents and brokers
• Manage intake of new business submissions, set up accounts in Epic, qualify submissions, and obtain loss runs
• Maintain the new business pipeline spreadsheet with the Broker
• Assist with renewals, gather information, send renewal letters, and set up renewal activities
• Process new, renewal, and other policy transactions, including midterm changes, audits, cancellations, reinstatements, and Agent of Record changes
• Manage USAT email inboxes and log submissions
• Provide marketing and administrative support, including policy binders and invoicing
• Manage incoming mail, faxes, and correspondence
• Maintain accurate and up-to-date agency management system data
• Monitor and complete pending Epic activities
• Identify and rectify simple policy billing issues and refer complex issues to the Broker
• Monitor performance and take corrective actions when required
• Ensure compliance with USAT guidelines and SOPs and develop technical and industry knowledge through training

Broker Assistant

• Provide operational support to the brokerage team by handling day-to-day operational tasks
• Assist with executing and coordinating brokerage operations and improving operational procedures
• Coordinate with brokers to prepare documents and cover letters for renewal business
• Provide administrative support in filing, printing, and archiving documents
• Administer and update client information in required systems
• Maintain organized records of client accounts, transactions, and documentation
• Answer broker requests and questions by telephone, email, chat, or in person
• Contribute to compliance reports and collaborate with broker and finance teams
• Adhere to regulatory requirements and internal policies
• Assist in identifying and mitigating operational risks and implementing controls
• Support the Brokerage team with ad hoc tasks and requests

Wholesale Broker Assistant

• Execute new and renewal business activity by quoting, placing, binding, and confirming policies within established guidelines
• Market insurance products by identifying appropriate coverage solutions through accessible markets for less complex risks
• Negotiate coverage terms with carriers within defined underwriting and pricing parameters
• Serve as a primary point of contact for agents on assigned accounts, managing communication and responding to inquiries in a high-volume environment
• Ensure accuracy of submissions and policy information, including risk details and coverage structure
• Monitor assigned accounts to maintain compliance with company policies, procedures, and underwriting standards
• Support production goals by driving transactional deal flow and contributing to overall team performance