Business Analyst

• Collaborate with stakeholders to gather, analyze, and document business and functional requirements.
• Translate business needs into detailed user stories, acceptance criteria, and process documentation.
• Support Product Owners in managing and refining the product backlog.
• Conduct research and analysis to identify business opportunities, process improvements, and product enhancements.
• Work closely with Engineering and Design teams to clarify requirements and ensure successful implementation.
• Participate in sprint planning, backlog grooming, and other Agile ceremonies.
• Assist in defining and documenting workflows, business processes, and system requirements.
• Support testing efforts by validating completed functionality against business requirements.
• Monitor product performance and gather feedback from internal and external stakeholders.
• Create reports, presentations, and documentation to communicate findings and recommendations.
• Help ensure alignment between business goals and delivered product functionality.
• Identify risks, dependencies, and potential gaps within product initiatives.

Business Analyst – PO

• Build long-term relationships within the area of responsibility and with stakeholders
• Identify and determine business process capability, optimization needs, and solution requirements across the organization
• Find and implement effective solutions in a matrix organization
• Participate in pre-studies and break down business requirements into comprehensive requirement specifications
• Estimate cost, time, and resources according to standard templates
• Facilitate workshops and key meetings to capture business requirements
• Perform as-is analysis and understand customer and user requirements, strategies, and goals
• Review and edit requirements, specifications, and recommendations related to proposed solutions
• Transition requirements and use cases to designers to ensure clear and complete understanding of solution specifications
• Support implementation of to-be processes, including technical training delivery

IT Business Analyst

• Lead requirements gathering and analysis sessions with business partners and customer service stakeholders to define and document case management processes from initial intake through resolution
• Design and optimize case management workflows in Microsoft Dynamics 365 Customer Service, including case lifecycle configuration, routing rules, queue management, and business process flows
• Translate business requirements into functional specifications for SLA definitions, entitlements, record creation and update rules, and knowledge base integration
• Collaborate with developers, architects, and product owners to ensure Dynamics 365 configurations align with business objectives and compliance standards
• Serve as the subject matter expert on case management best practices within Dynamics 365, advising on queue structures, case routing strategies, activity management, and Copilot-assisted case resolution features
• Document business processes, operational manuals, and functional specifications supporting standardization, governance, and continuous improvement of the CRM platform
• Participate in and facilitate workshops, sprint ceremonies, and stakeholder reviews throughout the project lifecycle

Senior Business Analyst

• Ejecutar de manera oportuna, segura y trazable las solicitudes estandarizadas de Gestión de Accesos.
• Atender solicitudes de accesos de alta, baja, modificación, bloqueo y desbloqueo, validando datos, vigencia y aprobaciones.
• Provisionar o retirar accesos en Active Directory, grupos de seguridad y aplicativos autorizados.
• Registrar evidencias, documentar acciones y actualizar tickets hasta su cierre.
• Revisar diariamente bandejas, casos asignados, vencimientos y acuerdos de servicio, comunicando bloqueos.
• Apoyar campañas de recertificación, enviando información, realizando seguimiento y consolidando respuestas.
• Identificar solicitudes incompletas, duplicadas o desviadas de la matriz, además de accesos vencidos, sensibles o con posibles conflictos.
• Atender consultas operativas y orientar a usuarios sobre canales, información y aprobaciones.
• Apoyar conciliaciones, controles periódicos y actualización de procedimientos, instructivos, catálogos, matrices y bases de conocimiento.
• Participar en un proyecto de soluciones para el segmento empresarial, especialmente funcionalidades financieras y transaccionales.

Analista de Gestión de Accesos – Junior

• Design, configure, and support Workday Accounting Center use cases
• Define accounting rules and mappings for high-volume operational transactions
• Transform source business events into accounting journal entries
• Support reconciliation, balancing, and audit requirements
• Partner with Accounting and Finance teams on new accounting requirements
• Troubleshoot Accounting Center processing issues and journal generation problems
• Design and develop Prism data pipelines
• Ingest data from internal and external systems into Workday
• Develop datasets, derived datasets, joins, unions, and transformations
• Manage full and incremental data loads
• Optimize Prism performance and data processing
• Support reporting, dashboards, and analytics built on Prism datasets
• Work with integration teams to ingest data from source systems
• Support Workday Studio, EIB, APIs, and integration frameworks
• Ensure data quality, validation, reconciliation, and governance
• Collaborate with Data Engineering teams on data architecture and data flows
• Develop and maintain financial reports and dashboards
• Support Finance and Accounting reporting requirements
• Perform data analysis and provide business insights
• Validate data accuracy across upstream and downstream systems

Business Analyst jobs in Colombia

Business Analyst – PO

IT Business Analyst

Senior Business Analyst

Analista de Gestión de Accesos – Junior

Business Systems Analyst, Workday Prism Analytics & Accounting