Business Analyst

• Gather customer insights, mine data, make recommendations, and support senior leaders’ business decisions
• Uncover trends and correlations to improve operational decisions
• Apply data mining, quantitative analysis, and statistical models to understand customer interactions and improve customer experience
• Collaborate across the organization to develop functional best practices and advocate for enterprise-wide tool improvements
• Design, develop, and maintain performance metrics, reports, analyses, and dashboards
• Ensure data integrity, test design, analysis, validation, and documentation
• Work with management on important issues and projects
• Assess and document existing business procedures
• Develop recommendations, implementation plans, schedules, and written reports for management
• Maintain recordkeeping databases and produce reports
• Review reports and recommend productivity and efficiency improvements
• Research and analyze comparable organizations and operations
• Support strategic client business reviews by developing and presenting performance and value-creation materials
• Analyze business cases and data to identify cost-saving initiatives and develop client case studies
• Develop client relationship management skills through implementation support, AQP meetings, Deep Dives, and Business Reviews
• Design, develop, and implement IT solutions across functions
• Analyze and document client requirements and develop and implement standardized best-practice IT solutions
• Perform other assigned duties

• Analyze, plan, design, document and make recommendations to improve business processes supporting client technological aspirations
• Bridge clients, project managers and technical personnel to define, track and communicate business requirements and expected impact
• Build basic conceptual data and process models
• Create, execute or analyze basic test scenarios to verify client requirements are incorporated into system design
• Participate in technical reviews and inspections to ensure the intent of change is carried out through every project phase

• Collaborate with external and internal customers to understand challenges and identify process improvement and automation opportunities
• Align with consultants and internal stakeholders on requirements
• Create actionable project plans and ensure seamless delivery of process and system changes
• Lead process improvement and transformation projects end to end, from discovery and current-state analysis through design, rollout, adoption, and ongoing refinement
• Select and configure workflow and business systems tools
• Develop solutions using enterprise applications and automation tools
• Leverage technical resources to fill capability gaps
• Design robust ETL processes to ensure stability and security of key data
• Provide technical and operational guidance to clients and internal teams
• Ensure projects align with regulatory and compliance standards and best-practice policies
• Identify new process improvement opportunities across customer and internal Cardamom operations
• Mentor junior team members and promote knowledge sharing

Senior Automation, Business Process Analyst

• Create suppliers and maintain existing suppliers used by all campuses in the UW System
• Perform regular technical ERP software testing for system improvements and upgrades
• Assist in defining system requirements and selecting technology
• Perform basic data analysis to ensure data management objectives are met
• Assist with business process mapping using basic methodologies
• Assist with recommendations for technology solutions aligned with business strategies
• Assist in designing, developing, and implementing data reporting and business intelligence systems
• Provide basic procedural and technical guidance to unit staff on technology usage and management
• Assist in identifying, developing, and facilitating unit staff training opportunities
• Work on complex supplier file additions and edits
• Perform basic data analyses and reporting

SSFA Lead/Supplier Business Analyst

• Lead complex data analysis and recommend improvements
• Serve as a strategic ERP advisor to leadership
• Define systems scope and objectives through research and fact-finding
• Lead requirements-gathering sessions with stakeholders and subject matter experts
• Drive the design and modification of complex business information systems
• Document requirements and resolve system logic challenges
• Identify, recommend, and implement programs and solutions balancing cost, performance, and resources
• Write and present detailed reports and documentation
• Perform project and functional requirements, functional/technical design, configuration, testing, and process documentation
• Identify change impacts and training needs
• Provide leadership and mentorship to lower-level staff
• Support and triage end-user issues
• Maintain system configuration, perform testing, and support end users according to WEST standards
• Design, develop, and implement complex data reporting and business intelligence systems
• Recommend technology solutions aligned with business strategies