Business Support

• Support the DEKRA 2nd Party Audits Group by managing administrative functions related to complex client accounts and strategic projects
• Contribute to a safe and healthy work environment by participating actively, taking responsibility, and following established procedures and policies
• Support the Program Manager of Operations with data entry, analytics, scheduling coordination, and auditor assignment
• Coordinate with internal DEKRA entities to facilitate use of North American resources for client sites
• Ensure data is entered into operational tools and analyzed
• Track, monitor, and report business group performance metrics, including status and revenue
• Coordinate client and auditor schedules in alignment with company guidelines
• Perform additional administrative and operational tasks as assigned
• Communicate directly with clients as required
• Report to the Program Manager
• No supervisory responsibilities

Business Support Coordinator

• Support the GPS Client Experience Executive through administrative and project management functions
• Create and maintain project plans
• Manage client data
• Support business planning
• Prepare business presentations for strategy, planning initiatives, and senior management
• Track and support weekly and monthly routines
• Communicate and interact with team members across various lines of business
• Facilitate the team's day-to-day operations as a knowledgeable resource and point person
• Conduct competitor and financial industry benchmark research
• Assist with time-sensitive ad hoc assignments

Business Support Associate

• Support day-to-day management of EMEA legal entity booking selection approvals
• Perform reconciliations and reporting for facilities within Risk Appetite Statement scope
• Support pipeline tracking and legal entity reporting activities
• Assist with CRD6-related project delivery and implementation activities
• Produce management information and reporting for business governance processes
• Collaborate with GCIB, Credit, Risk, Operations, Finance, Compliance, and Technology stakeholders
• Support development, maintenance, and communication of Front Line Unit procedures and guidance
• Serve as a point of contact and subject matter expert for designated processes and regulatory requirements
• Monitor and test controls through data analysis, issue identification, and remediation activities
• Assist with regulatory examinations, internal audits, monitoring activities, and inspection reviews
• Support governance forums through management information, metrics, and dashboard reporting
• Provide guidance to stakeholders on internal policies, procedures, and regulatory requirements
• Contribute to process improvement initiatives and operational efficiency implementation

Business Support Lead

• Manage site-level systems and ID contact between vendor and client
• Provide system and ID support and readiness
• Provide troubleshooting assistance to Agents/Representatives
• Coordinate Agent/Representative ID tracking and issuance
• Communicate new, termed, and changed Agent/Representative status to the client
• Manage system issue tracking, escalation, and resolution support
• Coordinate all access, change, and termination requests for project workers
• Log in to and utilize the client chat platform for unified and real-time communication
• Support new user uploads and issue resolution related to contracted services

Business Support Liaison

• Manage priorities, deadlines, and expectations while collaborating with managers, coworkers, customers, and business partners
• Gather and analyze data to identify trends, support business solutions, and recommend improvements
• Coordinate leadership calendars, meetings, and expenses
• Prepare materials and meet scheduling needs efficiently
• Communicate progress, provide updates, and resolve issues
• Verify data accuracy and conduct basic statistical analysis
• Support implementation of new processes and initiatives
• Communicate changes to leadership and stakeholders
• Build and maintain relationships with team members and business partners
• Support efficient business operations and continuous improvement

Business Support jobs in United States

Business Support Coordinator

Business Support Associate

Business Support Lead

Business Support Liaison

Senior Coordinator, Business Support