Call Center Representative

• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into EMR
• Cancel and reschedule appointments, as assigned
• Work as directed/as needed
• Maintain and follow HIPAA policies and procedures
• Perform other relevant duties as assigned by the Manager/Director
• Demonstrate knowledge and application of job duties within scope of practice
• Interact respectfully with all levels of staff
• Provide assistance during assigned duty hours
• Participate in department activities
• Promote patient independence and socialization
• Advocate for patients’ quality of life while maintaining compliance with applicable laws, regulatory, and organizational standards
• Support the company’s core values

• Answer incoming telephone calls
• Schedule appointments and direct incoming call questions through warm transfers or EPIC EMR messaging
• Perform phone system and answering service functions
• Respond courteously to patients, prospective patients, legal guardians, and POAs
• Manage daily patient and physician scheduling
• Schedule patient visits to optimize patient satisfaction, provider template utilization, and treatment room utilization
• Obtain, record, and update personal and financial patient information according to Medicare, State, and Federal guidelines
• Stay current with insurance rules and policies
• Manage work queues in EPIC EMR
• Verify referrals and perform pre-certifications as appropriate
• Type, mail, and fax correspondence, including patient letters and new patient paperwork
• Prepare patient materials and handouts
• Order office supplies and maintain a clean area
• Perform other duties as assigned

Call Center Specialist

• Answer incoming telephone calls
• Schedule appointments and direct call questions through warm transfers or EPIC EMR messaging
• Perform phone system and answering service functions
• Respond courteously to patients, prospective patients, legal guardians, and powers of attorney
• Manage daily patient and physician scheduling
• Schedule patient visits to optimize patient satisfaction, provider template utilization, and treatment room utilization
• Obtain, record, and update personal and financial patient information according to Medicare, state, and federal guidelines
• Stay current on insurance rules and policies
• Manage work queues in EPIC EMR
• Verify referrals and perform pre-certifications as appropriate
• Type, mail, and fax correspondence, including patient letters and new patient paperwork
• Prepare patient materials and handouts
• Order office supplies and maintain a clean area
• Perform other duties as assigned