Client Services Representative

• Lead RPO service delivery teams across a portfolio of client accounts
• Ensure programs, projects, and account financials meet or exceed Cielo and client expectations
• Build and develop a high-performing team of client account leaders
• Set performance standards and goals and address performance gaps
• Coach leaders and support continuous development and career opportunities
• Drive talent assessment and succession planning across teams
• Build stakeholder relationships across client organizations
• Partner with internal Cielo teams and client leaders on successful implementations
• Conduct stakeholder analysis and regular client delivery review meetings
• Identify service gaps and create improvement plans with clear deliverables
• Support sales processes, including client needs analysis and sales presentations
• Manage client relationships, escalations, and escalation protocols
• Optimize productivity, resources, service compliance, auditability, and reporting
• Support or deliver change management
• Contribute to annual budgeting and forecast volume, revenue, and costs
• Ensure portfolio financial targets are met or exceeded and mitigate financial risks
• Conduct workforce planning and provide insights on performance, client needs, and system development
• Lead team members including Senior Recruiters, Client Services Managers, Directors, and Senior Directors

Vice President – Client Services

• Lead a high-performing team of recruiters to provide high-quality client services
• Set performance standards and goals, assess progress, and address gaps
• Provide leadership, coaching, feedback, and performance management to direct reports
• Establish regular communications through one-to-one meetings, team meetings, and other touchpoints
• Foster a positive, inclusive environment that encourages collaboration and learning
• Build strong relationships with client stakeholders and become fully embedded in client organizations
• Partner with internal Cielo teams and client leaders to implement new clients successfully
• Develop recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction, productivity, and sourcing metrics
• Work with recruiters and hiring leaders to foster relationships and build trust
• Manage programs, events, and campaigns to build candidate pipelines and support recruiting strategy
• Drive comprehensive hiring strategies, including passive candidate outreach, recruitment marketing, and recruitment technologies
• Participate in client meetings, share updates and data, and address service delivery gaps
• Support clients’ recruitment process needs and leverage shared delivery resources
• Manage Cielo-specific metric reports and P&L
• Drive process standardization, continuous improvement, and consistency
• Share best practices and support organizational initiatives
• Perform other duties as assigned

Client Services Manager – Pharma

• Lead recruiting operations capabilities, including sourcing, screening, and coordination functions
• Work with the team day-to-day to meet performance goals and objectives
• Hire, manage performance, and support career development for recruiting team members
• Develop recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction surveys, recruiter productivity, and sources of candidates and hires
• Provide leadership, inspiration, coaching, and regular communication to the recruiting team
• Develop strategic hiring strategies, passive candidate outreach, recruitment marketing plans, and recruitment technology utilization
• Manage programs, events, and campaigns to build candidate pipelines and drive recruiting strategy
• Build strong client relationships and become embedded in client organizations
• Partner with internal Cielo teams and client leaders on new client implementation
• Execute strategic account plans with client HR and key stakeholders
• Lead team meetings and partner with the Client Services Director on annual and quarterly business reviews
• Work with recruiters and hiring leaders to foster relationships and build trust
• Support recruitment process needs for one or more clients
• Manage Cielo-specific metric reports, P&L, budgets, and expense tracking systems
• Standardize and continuously improve processes and procedures
• Share best practices and drive organizational initiatives

Client Services Representative jobs in Hungary

Vice President – Client Services

Client Services Manager – Pharma

Client Services Manager – RPO