Clinical Operations

• Own network quality and clinician curation, including decisions about network admission and removal
• Run regular coaching, course-correction, and escalation conversations with clinicians and supervisors
• Review and act on clinical quality concerns and complaints
• Design processes for raising, reviewing, and resolving clinical concerns
• Own crisis response and safety protocols, including suicidal ideation, higher levels of care, mandated reporting, incident intake, and investigation
• Handle escalations from supervisors and clinicians
• Create protocols when clinical questions reveal gaps
• Own day-to-day clinical protocols covering discharge, disengagement, documentation standards, chart audits, measurement-based care, and treatment planning
• Apply clinical and regulatory knowledge when working with payers or auditors
• Carry a small caseload on Marble's platform
• Work closely with the co-founders, medical director, head of operations, and care quality product engineering team

Clinical Operations Lead

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members, including 1:1s, measurable goals, hiring, termination, evaluations, disciplinary processes, documentation, and reporting
• Develop and maintain working relationships with community partners, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Coordinate training, growth, and development opportunities for clinical team members
• Evaluate needs and develop and uphold processes, policies, and procedures according to industry, JCAHO, and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules to maintain optimal staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infusion center surveillance activities
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, and monthly records are complete
• Schedule quality, medical records, fire and safety, and emergency preparedness audits
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct-report expense reports
• Review billing and inventory reports to ensure all utilized drugs are billed appropriately

Clinical Operations Manager

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members, including 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting
• Develop and maintain relationships with community partners, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Coordinate training, growth, and development opportunities for clinical team members
• Develop and uphold processes, policies, and procedures aligned with industry, JCAHO, and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules to maintain optimal staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infusion-center surveillance activities
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, monthly documentation, and medical records are maintained
• Schedule quality, medical-records, fire and safety, and emergency-preparedness audits
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct-report expense reports
• Review billing and inventory reports daily to ensure appropriate drug billing

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members, including 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting
• Develop and maintain relationships with community partners, resources, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Coordinate training, growth, and development opportunities for clinical team members
• Develop and uphold processes, policies, and procedures in accordance with industry and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules and staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infection control surveillance
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, and monthly records are complete
• Schedule quality, medical records, fire and safety, and emergency preparedness audits
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct report expense reports
• Review billing and inventory reports daily to ensure drugs are billed appropriately
• Travel between regional facilities and other meetings

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members through 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting
• Develop and maintain relationships with community partners, resources, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Ensure and coordinate training, growth, and development opportunities for clinical team members
• Develop and uphold processes, policies, and procedures aligned with industry, JCAHO, and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules and staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infusion-center surveillance activities
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, and monthly records are complete
• Schedule quality, medical records, fire and safety, and emergency preparedness audits
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct-report expense reports
• Review billing and inventory reports to ensure drugs are billed appropriately

• Oversee and manage patient care and clinical operations within assigned regional locations.
• Uphold company policies, procedures, mission, values, and expectations.
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience.
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff.
• Manage team members through 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting.
• Develop and maintain relationships with community partners, resources, staff, co-workers, physicians, and patients.
• Oversee labor costs and supply utilization.
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities.
• Collaborate across departments and disciplines to provide optimal patient care.
• Coordinate training, growth, and development opportunities for clinical team members.
• Evaluate needs and develop and uphold processes, policies, and procedures according to industry, JCAHO, and accreditation standards.
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements.
• Manage patient and staff schedules to maintain appropriate staff-to-patient ratios.
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director.
• Act as Infection Control Manager for infusion-center surveillance activities.
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, monthly documentation, and medical records are complete.
• Schedule quality, medical records, fire and safety, and emergency preparedness audits.
• Implement patient and staff satisfaction surveys and report results to the Quality Committee.
• Complete payroll, census, drug inventory, quality, and month-end reporting.
• Review and approve clinic invoices and direct-report expense reports.
• Review billing and inventory reports daily to ensure drugs are billed appropriately.

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members, including 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting
• Develop and maintain relationships with community partners, resources, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Ensure training, growth, and development opportunities for clinical team members
• Evaluate needs and develop and uphold processes, policies, and procedures according to industry, JCAHO, and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules to maintain optimal staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infusion center surveillance activities
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, monthly documentation, and medical records are complete
• Schedule center audits covering quality, medical records, fire and safety, and emergency preparedness
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct-report expense reports
• Review billing and inventory reports daily to ensure utilized drugs are billed appropriately