Cloud Engineer

• Drive strategy, planning, delivery, financial management, and customer experience for enterprise infrastructure and cloud services
• Connect technology teams, business stakeholders, finance, architecture, engineering, and strategic partners
• Own an integrated operating model spanning customer success, demand and capacity planning, portfolio and delivery management, FinOps, service performance, and continuous improvement
• Establish transparency across technology consumption, cost, delivery commitments, service performance, and business outcomes
• Lead customer success strategy and senior stakeholder relationships
• Develop customer-needs, satisfaction, experience-gap, and feedback improvement mechanisms
• Provide transparent views of service performance, delivery commitments, consumption, cost, risks, and opportunities
• Lead strategic and annual planning for infrastructure and cloud capabilities, investments, capacity, and modernization initiatives
• Translate enterprise strategy and business demand into infrastructure and cloud roadmaps
• Establish demand, capacity, financial, resource planning, and portfolio governance processes
• Govern delivery of complex infrastructure, cloud, migration, modernization, and transformation initiatives
• Establish delivery practices, metrics, controls, accountability, and risk resolution
• Establish and mature enterprise FinOps capabilities
• Lead cloud cost allocation, showback/chargeback, forecasting, optimization, commitment management, and financial governance
• Establish service performance frameworks, KPIs, SLAs/SLOs, dashboards, and operating reviews
• Lead cross-functional improvement initiatives for service, delivery, financial, and customer experience issues
• Promote automation, standardization, self-service, reliability, resiliency, scalability, and recoverability
• Lead executive-level portfolio, customer, financial, and service performance reviews
• Communicate complex infrastructure, cloud, delivery, and financial topics in business terms
• Build and lead a high-performing organization spanning customer success, planning, portfolio/delivery management, FinOps, analytics, and governance
• Develop leaders and teams and foster accountability, collaboration, transparency, continuous improvement, and measurable outcomes
• Influence senior business, technology, finance, and partner stakeholders

Staff VP, Cloud Solutions Engineering – Adoption

• Partner with clients to identify and manage risk
• Develop strategies and solutions for complex business problems using current tools and methods
• Design, build, migrate, and secure infrastructure, networking, and cloud systems and environments
• Develop lasting relationships with client personnel through quality product delivery
• Foster a business-community network and serve as a Protiviti market ambassador
• Mentor teams and provide performance development
• Oversee successful completion of project work plans
• Create and roll out training and team-development opportunities
• Discover prospective project work through networking, knowledge-building, and client interactions
• Integrate product solutions and resources to improve client-service capabilities
• Translate client challenges into project proposals and sales opportunities
• Contribute to thought leadership and knowledge-sharing across teams
• Manage a diverse portfolio of clients across industries
• Lead infrastructure, cloud, security, networking, systems, storage, virtualization, and continuity solution engagements
• Translate business, compliance, and continuity requirements into technical designs and configurations
• Coordinate teams, vendors, executives, and other stakeholders across consulting projects

Senior Cloud Infrastructure Manager

• Partner with clients to identify and manage risk
• Develop strategies and solutions for complex business problems using current tools and methods
• Design, build, migrate, and secure infrastructure, networking, and cloud systems and environments
• Develop lasting client relationships through quality product delivery
• Foster a professional network and serve as a Protiviti ambassador in the market
• Mentor teams and provide performance development
• Oversee successful completion of project work plans
• Promote positive team culture and open communication
• Create and roll out training and development opportunities
• Identify prospective project work through networking, knowledge-building, and client interactions
• Integrate product solutions and resources to improve client service capabilities
• Translate client challenges into project proposals and sales opportunities
• Contribute to thought leadership and knowledge-sharing across teams
• Manage a diverse portfolio of clients across industries