Collections

• Manage assigned accounts and ensure timely and accurate billing, collections, and payment activity
• Verify that claims are on file after accounts are billed
• Follow up with payers regarding unpaid claims
• Investigate claim denials
• Coordinate with billers to address billing issues
• Coordinate with funding consultants regarding documentation questions
• Prepare correspondence, including appeals, to secure account payments and request different denial codes
• Review posted payments for accuracy and investigate discrepancies
• Document verbal and written communications related to collection actions and expected outcomes for overdue accounts
• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure payment
• Alert the Manager of Collections to potential payment issues
• Recommend adjustments and write-offs to the Manager of Collections and obtain approval before reconciling accounts
• Investigate account-related refund requests and complete refund paperwork
• Meet productivity and cash targets established by management
• Stay current on state, federal, and third-party funding regulations and ensure compliant billing and payment practices
• Perform other assigned tasks

Collections Specialist

• Research overdue account balances that are fully or partially unpaid
• Follow up by mail and/or phone with insurance carriers or customers on delinquent payments
• Review unpaid and underpaid claims and resubmit or appeal as necessary
• Verify payment information adjustments to the supervisor
• Coordinate collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
• Comply with the Fair Debt Collector Practices Act (FDCPA)
• Respond to customer inquiries regarding account status
• Research customer accounts and document appropriately
• Resolve discrepancies and prepare adjustments and refunds as necessary
• Enter collection activity information accurately into the billing system
• Escalate recurring issues to the department supervisor
• Initiate payments and resubmit bills as necessary
• Pursue patient payment obligations when insurance defaults as permitted by law or contractual relationships
• Maintain punctual, reliable, and consistent attendance
• Perform other duties as required

Collections Representative

• Support daily operational functions within the designated buying area
• Support the buying team in managing overall merchandise flow
• Perform administrative tasks as needed
• Develop cross-functional relationships with market and internal partners, including distribution center, planning, buying operations, website merchandising, brand creative, and photo studio teams
• Undertake product maintenance actions to ensure styles are live on the website
• Open and review sample purchase orders, take measurements, and route samples to appropriate teams
• Request missing samples from vendors or the distribution center
• Provide samples to brand creative and styling teams
• Update STEP with product information
• Review styles marked Received Not Activated and correct website copy and details
• Partner with buying operations to ensure timely merchandise delivery
• Act as liaison between vendors and buyers
• Handle inquiries related to shipping, logistics, payment, trade terms, and processes
• Alert buyers to costing or timing implications of orders
• Provide vendor reporting and support reporting for business reviews and hindsight meetings
• Act as point person for distribution center order questions, including overages, shortages, quality control, and priorities
• Share upcoming product with creative and merchandising teams
• Participate in seasonal trend roundups and contribute relevant assortment additions
• Add product information to TXT
• Assist with issuing and revising purchase orders
• Reconcile attributes weekly and ensure correct coding
• Update care labels for OB product in Tradestone
• Pull picture packs for meetings
• Manage samples by receiving, reviewing, and returning them to vendors
• Send purchase order requests for own-brand assortments

Merchandise Assistant – Capsule Collections

• Lead the team and drive for results through excellent customer service
• Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
• Work as a lead/charge at mobile blood drives within the community and conduct phlebotomy
• Coach, mentor, instruct, and provide resources to blood collection staff
• Work independently with attention to detail and knowledge of daily operations
• Ensure collected blood meets regulatory requirements
• Set up and tear down equipment for mobile blood drives as part of a team

Collections jobs in Pennsylvania

Collections Specialist

Collections Representative

Merchandise Assistant – Capsule Collections

Blood Collections Team Lead – Mobiles