Collections

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes
• Service a mixture of UK and US customers as part of the Midnight team

Collections Officer, Midnight Team

• Ensure incoming payments are accurately tracked and processed; monitor customer accounts, ensure timely invoicing, and collect payments
• Oversee and handle customer accounts that are past due or in default and prioritise collections efforts
• Track overdue accounts, identify patterns of potential risks, send payment reminders and email follow-ups, and make calls to resolve outstanding balances
• Match and post incoming payments to the correct invoice; ensure deposits are made accurately and ledger entries are up to date
• Reconcile the in-house system with general ledger accounts and address billing or payment discrepancies with internal teams
• Recover overdue payments, negotiate repayment solutions, and ensure recovery efforts comply with FCA regulations and ethical debt collections practices
• Analyse overdue accounts to identify causes of non-payment and prioritise recovery efforts
• Assess customers’ financial history, repayment behaviour, and risk levels to tailor recovery strategies
• Ensure collections efforts adhere to applicable laws such as the FDCPA, FCA, or other local regulations
• Serve as the primary point of contact for debtors, addressing concerns and providing guidance during negotiations

Collections Officer

• Speak with customers who have fallen into financial hardship against secured products such as mortgages
• Understand each customer's individual circumstances
• Conduct income and expenditure reviews to assess affordability
• Agree realistic and sustainable repayment arrangements tailored to customer needs
• Provide reassurance and support through clear, professional communication
• Identify vulnerable customers and signpost them to appropriate support services
• Deliver fair customer outcomes while ensuring compliance with regulatory requirements
• Create positive customer experiences by getting things right first time

Collections jobs in United Kingdom

Collections Officer, Midnight Team

Collections Officer

Collections Executive