Consultant

• Oversee delivery of IT services in a managed service environment or large government agency
• Manage Incident, Problem and Knowledge activities through to measurable service outcomes
• Build effective relationships across Service Desk, technical teams, suppliers and customer stakeholders
• Challenge poor operational practices and negotiate ownership and actions
• Manage Incident lifecycles, priority and impact assessment, escalations, aged incidents, reassignment, Major Incident follow-up and SLA performance
• Analyse incident trends, recurring issues and service degradation to identify risks and improvement opportunities
• Coordinate Root Cause Analysis and drive technical teams to provide timely, evidence-based outcomes
• Manage Problems through investigation, Known Error and workaround identification, remediation, change implementation and closure
• Prepare RCA and Problem Reports for operational and senior stakeholders
• Manage knowledge capture, article creation and review, quality control, lifecycle management and knowledge-gap identification
• Identify shift-left, self-service and knowledge-reuse opportunities
• Develop and analyse ITSM metrics, trends and operational reporting
• Facilitate Incident reviews, Problem investigations and RCA workshops
• Maintain governance, hand-offs, traceability and supporting evidence across Incident, Problem, Knowledge and Change Enablement
• Maintain accurate and auditable ITSM records, recognise operational risk and escalate appropriately
• Improve process effectiveness, service quality, customer experience and operational control

ITSM Consultant

• Coordinate the development and delivery of proposals, bids, EOIs, pre-qualifications, panel submissions and tenders
• Support bid planning and submission activities, including kick-offs, reviews and other key pursuit milestones
• Develop, write and edit proposal content, including executive summaries, CVs, project sheets, capability statements and other non-technical sections
• Create and maintain proposal response templates aligned with client requirements and Aurecon brand standards
• Coordinate contributors, timelines, reviews and deliverables to ensure submissions are delivered on time and to a high standard
• Ensure proposals are compliant, accurate, well-structured and aligned with client requirements
• Maintain proposal resources, templates, CVs, project sheets and other reusable content
• Champion Aurecon's tools, systems and methodologies throughout the proposal lifecycle
• Build strong working relationships with technical teams, client leaders and other key stakeholders
• Contribute to continuous improvement initiatives that enhance proposal quality, efficiency and knowledge sharing

Proposal Consultant – Coordinator

• Design, develop, and deliver learning solutions supporting onboarding and continuous development of Customer Service professionals
• Deliver product and process training in live, virtual, and blended environments
• Manage training logistics, including scheduling, registration, and attendance tracking
• Develop curricula and reference guides for Customer Service professionals
• Conduct needs analysis to determine training needs and delivery methods
• Partner with Training, Quality, Customer Service leadership, and internal stakeholders on needs-based training
• Measure training program effectiveness and use data to enhance learning experiences
• Evaluate customer contacts and provide feedback and coaching
• Develop communication vehicles for training and quality programs
• Participate in quality and calibration sessions as a subject matter expert
• Create learning materials including facilitator guides, online training, self-study guides, case studies, demonstrations, and simulations
• Consult with stakeholders on leveraging training to support business plans and goals
• Apply adult learning principles to curriculum components
• Build and document business cases for learning and development investment
• Lead training project management across planning, resourcing, evaluation, and improvement
• Adjust learning approaches, course structures, and timelines in a fast-paced environment
• Align learning objectives with strategic goals

Senior Learning Management Consultant

• Lead installation, configuration, and administration of Oracle products and solutions
• Manage client support and training for integration and use of Oracle business applications
• Analyze client needs and develop software solutions aligned with strategic objectives
• Guide teams in strategic technology planning and execution
• Utilize Oracle Application Development Framework (ADF) and Oracle Cloud Infrastructure for business transformation
• Promote process improvement and optimization through Oracle Data Integration and Business Intelligence tools
• Mentor team members, leverage strengths, and manage performance
• Address conflicts and engage in difficult stakeholder conversations
• Validate project planning, budgeting, execution, and completion
• Foster inclusion, intellectual curiosity, and development beyond comfort zones

Oracle Tech Consultant Manager

• Lead the installation, configuration, and administration of Oracle products and solutions
• Analyze client needs and implement Oracle software solutions for business transformation initiatives
• Provide training and support for integration and utilization of Oracle technologies
• Develop strategic technology plans for Oracle Cloud Infrastructure and Oracle Data Integration
• Guide teams in process improvement and optimization
• Build and maintain client relationships to identify opportunities for Oracle application development and business intelligence enhancements
• Apply systems thinking to identify underlying problems and opportunities in Oracle technology projects
• Direct teams through complex situations to resolve challenges
• Craft and convey clear, impactful messages to clients and stakeholders
• Initiate coaching conversations to develop high-performing, diverse, and inclusive teams
• Motivate and coach others while delivering quality results

Senior Tech Consultant, Oracle

• Design and advise on evaluations and other research activities, including impact evaluations, descriptive and diagnostic studies, process evaluations, monitoring systems, programme design and advisory, M&E advisory, and scale-up analysis
• Advise on identification strategy, estimation, and interpretation
• Draft and review evaluation designs, pre-analysis plans, power and sample size calculations, data collection instruments, analysis code, and technical reports
• Resolve discrete technical questions arising for project teams during implementation
• Prepare and deliver training on causal inference, statistical inference, or Stata/R programming where scoped
• Provide targeted technical mentoring to project staff where scoped
• Advise on the technical feasibility and design of prospective engagements
• Meet agreed deadlines and communicate proactively when scope or feasibility shifts
• Flag methodological concerns early
• Work across client engagements spanning multiple geographies, sectors, and methods

Consultant jobs in Philippines

ITSM Consultant

Proposal Consultant – Coordinator

Senior Learning Management Consultant

Oracle Tech Consultant Manager

Senior Tech Consultant, Oracle

Economist, Consultant