Consultant

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
• Solve and escalate technical issues
• Handle support cases by collecting relevant customer information according to company procedures and recording it in the company CRM
• Interact with other departments and escalate customer feedback
• Build strong relationships with reselling partners and end-users worldwide

Support Consultant, Tier 1 – English

• Provide technical support for 3Shape hardware, including 3D scanners, and software
• Deliver support through online sessions, telephone, and email
• Participate in occasional on-site events
• Manage support cases by collecting relevant customer information according to company procedures
• Record customer information in the company CRM
• Interact with other departments
• Escalate customer feedback
• Build strong relationships with reselling partners and end-users worldwide

Support Consultant, Spanish

• Provide excellent, efficient technical support on 3Shape hardware, including 3D scanners, and software
• Deliver support via online sessions, phone, email, and occasional on-site events
• Manage support cases by gathering relevant customer information according to company procedures
• Record customer information in the company CRM
• Collaborate with other departments
• Escalate customer feedback as needed

Consultant jobs in Ukraine

Support Consultant, Tier 1 – English

Support Consultant, Spanish

Support Consultant, Tier 2 – Italian, Ortho