Content Writer

• Build conversational journeys across digital channels, such as WhatsApp and chatbots, designing flows, dialogues, and interaction paths.
• Create and review messages, guidance, questions, confirmations, and error handling for interfaces, following UX Writing best practices and the brand voice.
• Collaborate on defining instructions, response patterns, tone of voice, and quality criteria for AI-powered interactions.
• Develop approaches for questions, unexpected responses, comprehension failures, and handoffs to human support while preserving conversation context.
• Analyze interactions, feedback, and metrics to identify comprehension issues, friction points, and opportunities for improvement.
• Work with Product, Design, Technology, Data, and business teams to build feasible experiences aligned with product objectives.
• Document and maintain flows, content, decisions, and language guidelines in an organized and up-to-date manner.

Explore UX Writer at Verity Group. Review requirements and application details.

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