Content Writer

• Optimize the customer journey and experience across automated communication channels, with a focus on WhatsApp and chatbots.
• Develop a deeper understanding of business processes and flows.
• Ensure the traceability and measurement of the entire experience through data tagging and instrumentation throughout the customer journey.
• Act as the guardian of the customer experience.
• Turn data into insights.
• Design more efficient and intuitive flows that drive greater satisfaction and conversion.

Mid-Level UX Writer

• Develop copy for digital interfaces, including email marketing, WhatsApp, chatbots, and landing pages
• Collaborate with Designers, Developers, and strategic teams
• Ensure the consistency and accessibility of copy across all platforms
• Analyze data to improve content effectiveness and support creative decision-making
• Adapt writing style to the audience and objectives of each project
• Participate in sprints and agile projects, adapting to scope changes when necessary

UX Writer – Junior

• Update, write, and manage content for websites, blogs, catalogs, and social media
• Develop scripts for video production, events, and new audiovisual communication projects
• Liaise with and track requests (jobs) with marketing agencies and vendors
• Ensure the execution of internal communication campaigns, meeting the department’s action calendar
• Identify topics and produce institutional content in different formats and channels for internal and external audiences
• Create communication plans covering strategy, content development, adaptations for target audiences, and performance tracking
• Plan, validate, and distribute communication newsletters
• Prepare briefs and create communication materials for campaigns

Content Writer II

• Identify trends impeding students’ academic success
• Conduct targeted outreach and provide instruction to groups and individuals
• Mentor and teach students using university and department procedures and materials
• Maintain in-depth knowledge of the curriculum and weekly assignments
• Respond promptly to student questions and concerns about course content and assignments
• Facilitate learning through posts/announcements, emails, occasional one-on-one virtual meetings, and videos
• Communicate regularly with students about participation and performance
• Execute class-wide, group-wide, and individual outreach plans based on student trends and needs
• Build genuine relationships through regular communication across approved channels
• Respond consistently and promptly to students who respond to targeted outreach
• Track communication histories and meaningful student interactions and plan follow-ups
• Participate in occasional training exercises and meetings
• Apply training and evaluation feedback to improve performance
• Do not develop lessons or assessments and do not issue grades; grading is handled by a centrally managed pool of qualified graders

Content Writer jobs in Brazil

Mid-Level UX Writer

UX Writer – Junior

Content Writer II

Writing Instructor