Contract Specialist

• Manage low-risk, low-dollar contracts through the entire contract lifecycle following YPO standards and service requirements
• Administer and maintain the Contract Lifecycle Management software system
• Assist the contract team with writing summaries, information gathering, and obtaining W-8 and W-9 forms from potential vendors
• Ensure all YPO logo agreements are approved by the marketing team
• Maintain contract file storage in accordance with policies and procedures
• Contribute to internal training and education on contract lifecycle and contracting processes
• Manage CLM support tickets, troubleshoot user issues, and escalate when appropriate
• Support CLM system training and provide ongoing guidance to business users
• Support continuous improvement, testing, enhancement, and documentation of CLM workflows and processes
• Provide administrative support to the department as needed
• Provide backup support for the Procurement Specialist when necessary
• Complete ad hoc reports, tasks, and projects as required

• Serve as the primary Business Development contact between NFI Parts and New Flyer/MCI Sales and Customer Program Management teams
• Interpret customer bus and coach bid specifications and translate requirements into business deliverables, summaries, and action plans
• Collaborate cross-functionally to discuss requirements, resolve challenges, and support bid and contract outcomes
• Analyze bid requirements, pricing, contractual obligations, and commercial risks
• Contribute to bid strategy development and identify customer requirements, value-added solutions, and competitive opportunities
• Develop parts pricing, recommended stocking lists, and customer-specific aftermarket solutions
• Develop and tailor customer proposal packages incorporating technical, commercial, and contractual requirements
• Maintain a centralized repository of proposal content, standard responses, and supporting documentation
• Review contract terms and conditions, identify risks and obligations, and coordinate stakeholder reviews
• Use AI-enabled contract and proposal review tools to identify risks, compliance requirements, inconsistencies, and process improvements
• Facilitate Teamcenter workflows for stakeholder reviews, approvals, and parts and pricing information delivery
• Transition awarded contracts from bid phase to execution and provide ongoing contract administration
• Participate in pre-production and contract review meetings
• Manage completion and delivery of contractual obligations
• Coordinate contract-required documentation, including Parts Provisioning Reports and Recommended Stocking Lists
• Communicate new bus and coach program information to Customer Service teams
• Develop and maintain OEM Cross-Reference Lists
• Own and maintain bid performance data, reporting, and insights
• Contribute to Business Development projects, strategic initiatives, and continuous improvement activities

Bus Bid and Contract Specialist

• Own chargebacks and represent cases end-to-end, from informing the merchant and gathering evidence through disputing the chargeback to resolution
• Coach and educate small business owners on the dispute lifecycle and identify proactive ways to protect against future disputes
• Identify policy, procedure, and process improvements within Chargeback Operations
• Collaborate with Risk, Finance, and Product teams to reduce customer and Wave losses
• Develop positive relationships with business owners, vendors, banking partners, and other financial institutions while ensuring accuracy, efficiency, and professionalism
• Explain differences between card networks to customers
• Manage multiple priorities, including business-owner support by email and phone, building chargeback cases, assisting with fraud prevention and reporting, creating customer informational content, and addressing accounts receivable while meeting deadlines
• Analyze case insights and translate outcomes into improvements in chargeback efficiency and reduced collections

Contract Specialist jobs in Canada

Contract Specialist

Bus Bid and Contract Specialist

Chargeback Dispute Specialist – 1 Year Contract