Counselor

• Answer a high volume of inbound calls from and/or generate a high volume of outbound calls to delinquent borrowers
• Resolve delinquent accounts by collecting the full amount due, establishing plans to bring loans current, or proceeding with hardship assistance as appropriate
• Counsel borrowers on payment-obligation options, explain terms, and arrange repayment plans
• Discuss financial status, review monthly income and expenses, and determine reasons for non-payment
• Offer Loss Mitigation assistance and explain options and processes
• Apply federal regulations and collection laws, including FDCPA
• Follow company and department policies and procedures
• Maintain and document mortgage collection systems and databases with activities and communications
• Process mortgage loan payments according to established guidelines
• Meet or exceed monthly goals
• Complete annual regulatory compliance training
• Perform additional duties as assigned

Explore Collection Counselor at Dovenmuehle. Review requirements and application details.

Collection Counselor

Licensed Professional Counselor – Texas

Licensed Mental Health Counselor, LMHC

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