Counselor

• Plan and conduct group therapy sessions based on clinic needs and best-practice guidelines
• Conduct patient intake assessments
• Provide crisis and de-escalation techniques
• Assist with treatment planning
• Review progress toward treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings
• Timely and comprehensively document treatment data in the electronic patient health record
• Follow regulatory and company compliance requirements

Behavioral Health Counselor

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines
• Provide crisis and de-escalation techniques
• Assist with treatment planning
• Review progress towards treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings
• Timely and comprehensively document necessary treatment data in the electronic patient health record
• Follow regulatory and company compliance requirements

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform
• Engage users using active listening, empathy, and evidence-based crisis intervention techniques
• Conduct suicide risk assessments
• Escalate high-risk situations to supervisors or emergency services as needed
• Maintain professional boundaries, cultural humility, and trauma-informed care practices
• Provide referrals to local mental health services, shelters, substance use treatment, and other resources
• Document interactions accurately and promptly in electronic records according to agency and legal requirements
• Participate in regular supervision, debriefings, and training sessions
• Uphold confidentiality and comply with HIPAA and 988 Lifeline standards

National Text and Chat Counselor, Part-Time

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform
• Engage users using active listening, empathy, and evidence-based crisis intervention techniques
• Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed
• Maintain professional boundaries, cultural humility, and trauma-informed care practices
• Provide referrals to local mental health services, shelter, substance use treatment, or other resources
• Document interactions accurately and promptly in electronic records per agency and legal requirements
• Participate in regular supervision, debriefings, and training sessions
• Uphold confidentiality and HIPAA standards
• Respond to incoming calls from LGBTQ+ youth experiencing crisis or emotional distress
• Provide LGBTQ+ affirming behavioral health, social, and community resources

LGBTQ+ Youth Phone Counselor, Part-Time

• Serve as liaison between patients and the practice by coordinating payments, assistance, patient balances, and financial-responsibility communication
• Perform quality control for pre-certification and prior authorization
• Monitor and coordinate with insurance companies on pre-certification, prior authorization, peer-to-peer reviews, and appeals
• Review patient and physician schedules to establish financial responsibility
• Review treatment plans, verify active insurance benefits, and communicate exceptions to providers
• Generate service estimates and explain insurance benefits and financial responsibility to patients
• Obtain patient information for assistance income guidelines
• Identify aging balances and establish payment arrangements
• Explain and manage waivers, treatment estimates, payment plans, and assistance applications
• Communicate with providers, nursing staff, PSS staff, UM team, coworkers, and outside entities
• Assist patients with paperwork for assistance and grant-funded programs
• Coordinate patient assistance programs and financial aid counseling
• Comply with federal and state laws and regulations concerning patient care, rights, safety, billing, and collections
• Maintain neat records and safe, functional company equipment
• Follow AON and departmental revenue-cycle policies and procedures
• Perform other assigned duties and projects

Counselor jobs in Maryland

Behavioral Health Counselor

Behavioral Health Counselor

National Text and Chat Counselor, Part-Time

LGBTQ+ Youth Phone Counselor, Part-Time

Financial Counselor