Customer Advisor

• Provide needs-based advice to personal banking customers via telephone, video consultations, chat, co-browsing, and other channels
• Advise customers on accounts, services, and digital banking
• Proactively develop business with the standardized product portfolio in investments, retirement planning, and personal loans
• Confidently use digital media in customer consultations
• Work at an advisory center in Hamburg or Hanover

Customer Advisor – Personal Banking Advisory Center

• Guide new customers from initial contact through to personalized financial planning
• Conduct customer consultations
• Analyze customers’ insurance and retirement planning needs
• Develop tailored solutions
• Work according to established standards and maintain reliable documentation
• Ensure smooth and efficient processing
• Respond to customer inquiries as the primary point of contact
• Follow up on requests and build lasting customer relationships
• Support the team and optimize processes

Customer Advisor – Full-Time, German-Speaking

• Guide new customers from initial contact through personalized financial planning
• Conduct customer consultations
• Analyze customers’ insurance and retirement planning needs
• Develop tailored solutions
• Work according to established standards and maintain accurate documentation
• Ensure smooth and efficient processing
• Respond to customer inquiries and follow up as needed
• Build and maintain strong, long-term customer relationships
• Support the team and continuously optimize processes