Customer Specialist

• Conduct in-depth conversations with customers about Home Loans, Business Banking and Financial Advice
• Support customers with enquiries and account maintenance
• Process applications for credit products
• Educate customers and demonstrate in-branch technology and digital banking options
• Problem-solve and provide effective solutions
• Champion processes, procedures and the bank’s risk-adverse culture
• Provide relief support to surrounding branches, including Baulkham Hills and Riverstone
• Deliver seamless banking experiences to personal and small business customers

Customer Banking Specialist - Relief

• Have in-depth conversations with customers about banking needs, including Home Loans, Business Banking and Financial Advice
• Support customers with enquiries, account maintenance and credit product applications
• Educate customers and demonstrate in-branch technology and digital banking solutions
• Problem solve and provide effective solutions
• Champion processes, procedures and a strong risk culture
• Deliver a seamless banking experience to personal and small business customers across the East Melbourne branch network

Customer Banking Specialist

• Work across the Wodonga and Albury branches
• Build personal connections with customers through meaningful conversations
• Help customers use in-branch technology and digital banking options
• Respond to customers’ transactional needs in the branch
• Perform interviews and process applications for personal loans, credit cards, and associated products
• Proactively call customers to build rapport and invite them to the branch for a Financial Health Check or specialist appointment
• Follow Bank processes and procedures, including reconciling transactions and reviewing customers’ financial positions
• Participate in community events and fundraising activities
• Support the safety and wellbeing of the team
• Capture customer feedback, correct service breaks, and drive improvement
• Collaborate with the Branch Manager and colleagues to deliver outcomes for customers
• Refer customers to appropriate specialist team members for complex needs

Customer Specialist jobs in Australia

Customer Banking Specialist - Relief

Customer Banking Specialist

Customer Banking Specialist, Relief