Customer Specialist

• Partner with Territory Sales Managers to identify and qualify project-based sales opportunities
• Utilize online bid resources and market information to uncover potential conversion opportunities
• Evaluate opportunities submitted through distributors and contractors
• Develop project-specific action plans to move opportunities through the sales pipeline
• Support opportunities from initial qualification through execution
• Maintain accurate project information within the CRM system
• Coordinate project activities with drafting, engineering, and internal support teams
• Monitor project status, probability, timelines, and anticipated shipment dates
• Review technical deliverables, drawings, and project documentation for accuracy and completeness
• Collaborate on pricing strategies and support budgetary and formal quotations
• Ensure customers and sales partners receive timely and accurate project information and technical deliverables
• Review civil construction plans and specifications to understand project requirements
• Collaborate with engineering teams to provide project recommendations and technical input
• Act as a liaison between customers, sales personnel, engineers, and internal stakeholders
• Engage with distributors, contractors, engineering firms, consultants, regulators, and other project partners
• Foster collaboration across sales, engineering, marketing, manufacturing, accounting, and project management teams
• Maintain competitor and market intelligence databases
• Identify process optimization and operational efficiency opportunities
• Contribute ideas that enhance customer experience and support business growth

Customer Solutions Specialist

• Participate in new unit deployments by coordinating the client onboarding process
• Proactively engage with customers to assess client needs and resource gaps
• Liaise with internal teams to resolve customer inquiries efficiently and timely
• Schedule, plan and host customer meetings, including agendas, action items, summary reports and follow-up
• Provide training support related to PhotonAssay™ unit operation and platforms
• Develop and implement customer quality processes
• Prepare documentation, technical reports, publications and presentations
• Manage customer relationships
• Share customer feedback with internal teams for product and process improvement
• Provide management updates on account status and growth opportunities
• Contribute to collaboration, technical excellence, staff learning and development
• Support development of a strong OH&S culture

Customer Quality Specialist

• Support the setup, maintenance, and day-to-day administration of customer programs
• Assist with account creation, user maintenance, and payment setup in internal systems
• Help ensure customer programs transact accurately across systems and platforms
• Provide operational support for customer site implementations, installations, and program updates
• Complete routine operational activities that reduce administrative workload for Sales teams
• Coordinate with Sales, Operations, Supply Chain, and Support teams on program-related tasks
• Track and assist with resolution of common customer issues, escalating as needed
• Monitor back-orders, discontinued items, and supply interruptions impacting customer programs
• Support item setup, part number creation, and updates required for program execution
• Assist customers with adoption and use of Grainger tools, systems, and programs

Customer Specialist jobs in Canada

Customer Solutions Specialist

Customer Quality Specialist

Customer Program Specialist