Customer Success Manager

• Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion across the Commvault portfolio
• Design and execute messaging campaigns, including content and email sequences, using Gainsight and Marketo to support retention and expansion outcomes
• Provide feedback on new and existing email sequences to continuously improve the customer experience with Commvault technologies
• Execute customer engagement goals defined in the Customer Journey Map, ensuring required touchpoints and feedback loops are completed
• Collaborate with the broader Success team to develop and implement new digital engagement initiatives that enable personalization at scale
• Identify and mitigate customer risk through direct interactions, CSAT feedback, and internal shared mailboxes for customer communications
• Engage customers through scheduled, recurring feedback sessions to identify risks and uncover expansion opportunities
• Proactively drive expansion by analyzing subscription consumption trends and internal business data to identify opportunities to protect additional customer data and infrastructure
• Escalate issues proactively with internal teams when customer contact data is inaccurate or when customers are unresponsive to engagement efforts
• Ensure customers meet defined Time to Onboard, Time to Adopt, and Time to Value SLAs as set by Customer Success Leadership for your assigned segment or book of business

Customer Success Manager, Spanish Speaker

Customer Success Manager, English Speaker

• Use data-driven methodologies to drive onboarding, adoption, expansion, and renewals at scale
• Engage customers through email, in-app guides, online communities, and targeted 1:1 interactions
• Leverage Gainsight and other communication technologies across the Commvault portfolio
• Design and execute messaging campaigns, including content and email sequences, using Gainsight and Marketo
• Provide feedback on email sequences to improve the customer experience
• Execute customer engagement goals defined in the Customer Journey Map
• Collaborate with the broader Success team on digital engagement initiatives and personalization at scale
• Identify and mitigate customer risk through direct interactions, CSAT feedback, and shared mailboxes
• Conduct recurring feedback sessions to identify risks and expansion opportunities
• Analyze subscription consumption trends and internal business data to drive expansion
• Escalate issues when customer contact data is inaccurate or customers are unresponsive
• Ensure customers meet Time to Onboard, Time to Adopt, and Time to Value SLAs

Customer Success Manager, German Speaker

• Use data-driven methodologies to drive onboarding, adoption, expansion, and renewals at scale
• Engage customers through email, in-app guides, online communities, and targeted 1:1 interactions
• Leverage Gainsight and other communication technologies across the Commvault portfolio
• Design and execute messaging campaigns, content, and email sequences using Gainsight and Marketo
• Provide feedback on email sequences to improve the customer experience
• Execute customer engagement goals defined in the Customer Journey Map
• Collaborate with the broader Success team on digital engagement initiatives and personalization at scale
• Identify and mitigate customer risk through direct interactions, CSAT feedback, and internal shared mailboxes
• Conduct recurring feedback sessions to identify risks and expansion opportunities
• Analyze subscription consumption trends and internal business data to drive expansion
• Escalate issues with internal teams when customer data is inaccurate or customers are unresponsive
• Ensure customers meet Time to Onboard, Time to Adopt, and Time to Value SLAs

Customer Success Manager, Italian Speaker

• Onboard new customers through setup, training, and platform best practices
• Build and maintain customer relationships as the primary point of contact
• Understand customer goals, challenges, and usage patterns
• Monitor customer health and engagement to identify retention and expansion opportunities
• Provide product expertise and troubleshooting support
• Collaborate with support, product, and engineering teams to resolve issues
• Gather customer feedback and advocate internally for product improvements
• Maximize customer value, reduce churn, and solve complex customer challenges

Customer Success Manager jobs in Egypt

Customer Success Manager, Spanish Speaker

Customer Success Manager, English Speaker

Customer Success Manager, German Speaker

Customer Success Manager, Italian Speaker

SMB Customer Success Manager