Customer Success Manager

• Promote the company’s BusyBusy product to the appropriate target market within the customer base to address customers’ specific needs and problems
• Ensure optimal Salesforce data hygiene by consistently updating accounts and contacts
• Lead the renewal process for assigned accounts, guaranteeing seamless service continuity and delivering high client satisfaction
• Conduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts
• Foster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support
• Collect and analyze customer engagement data to derive actionable insights and strengthen brand loyalty
• Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion
• Develop and nurture long-term client partnerships, positioning the company as a trusted advisor
• Understand and anticipate client goals, proactively recommending product improvements, services, and upgrades
• Identify and capitalize on cross-sell and upsell opportunities to support revenue growth targets
• Track and report on client demand, usage trends, and key account metrics
• Other duties as assigned

Client Success Manager

• Own customer renewals, usage, and adoption of Kenect product features
• Identify, strategize, and execute account expansions, feature upsells, and cross-sales
• Promote maximum product value and identify growth opportunities
• Understand customers' common business challenges and objectives
• Deliver group and individual user informational and training sessions
• Monitor usage and proactively contact clients with low usage
• Build and maintain regular cadence calls and Executive Business Reviews
• Evaluate and prioritize customer issues and inquiries
• Drive effective customer issue resolutions and long-term client retention

• Lead and facilitate instructor-led onboarding, upskill, and continuing education courses for Customer Success Support Associate and Client Relationship Manager programs
• Guide employees through self-led learning content and own training sessions from start to finish
• Maintain working knowledge across multiple functional areas and integrate complex processes into training
• Deliver advanced training for experienced learners using prerequisite skills and veteran insights
• Apply learning theory and adult-learning principles to training programs
• Evaluate trainee performance, conduct assessments, and provide actionable feedback to managers
• Establish criteria for successful training completion and measure employee progress
• Create innovative training processes and materials with subject matter experts
• Review and update instructor-led and e-learning content for accuracy and currency
• Align individual contributions with team objectives and support long-term growth
• Maintain high-quality content and achieve at least 80% in formal trainer performance observations
• Collaborate with enablement team members and support company-wide initiatives
• Welcome new team members and serve as an ambassador for Human Interest and Enablement
• Partner with operational leadership to identify training needs and knowledge gaps
• Use data-driven insights to address training needs and improve processes
• Build trust in the training function and deliver engaging, high-quality training programs
• Identify process improvements and optimize policies, processes, and procedures

Customer Success Manager jobs in Utah

Client Success Manager

Customer Success Manager

Senior Trainer – Customer Success Operations