Customer Support

• Provide professional, personalized, and empathetic support through inbound phone calls, emails, and live chats in English and Spanish
• Listen to customers, identify needs, and deliver accurate, effective, and timely solutions
• Take end-to-end ownership of customer inquiries and ensure resolution and follow-up
• Research and resolve concerns involving order placement, modifications, shipping, billing, refunds, returns, and product information
• Balance customer satisfaction with company policies and business objectives
• Identify opportunities to prevent repeat contacts and improve customer experience
• Meet quality, productivity, accuracy, and customer service expectations
• Manage multiple systems and customer interactions while maintaining attention to detail
• Maintain accurate and complete documentation of customer interactions
• Handle sensitive customer and payment information according to security and confidentiality standards
• Adhere to assigned schedules
• Collaborate with team members, supervisors, and internal departments
• Participate in feedback, coaching, and continuous professional development
• Adapt to new processes, technologies, and business priorities
• Support special projects and cross-functional initiatives as required

Explore Bilingual Customer Care Specialist, English & Spanish at Uniform Advantage (UA Brands). Review requirements and application details.

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