Customer Support

• Support and advise customers via phone, email, and chat
• Provide detailed information about products and services
• Process inquiries and cases to ensure clear and successful resolution
• Accurately document customer interactions and transactions in the system
• Ensure high customer satisfaction through excellent, premium service
• Work as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage industry
• Work scheduled shifts Monday–Saturday between 08:00 and 19:00

Italian Speaking Customer Support

• Support and advise customers via phone, email, and chat
• Provide detailed information about products and services
• Process inquiries and cases to ensure clear and successful resolution
• Accurately document customer interactions and transactions in the system
• Ensure high customer satisfaction through excellent, premium service
• Act as the primary point of contact for a premium Swiss client within the Nestlé Group
• Serve as a certified Coffee Specialist in the food and beverage industry

Customer Support, Italian Speaking

• Support and advise customers via phone, email, and chat
• Provide detailed information about products and services
• Process inquiries and cases to ensure clear and successful resolution
• Accurately document customer interactions and transactions in the system
• Ensure high customer satisfaction through excellent and premium service
• Work as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage industry
• Work scheduled shifts Monday–Saturday between 08:00 and 19:00
• Complete a 4-week onboarding program at the Sarajevo office

French Speaking Customer Support

• Respond to player queries through approved ticketing, chat, email, and social support channels
• Triage player issues, investigate reported problems, and follow documented steps
• Provide clear, friendly, and accurate responses in line with project guidelines
• Become familiar with supported games to better understand player issues
• Carry out account actions where permitted by written policy and access permissions
• Document player issues, trends, bugs, and escalations in the appropriate workspace
• Escalate complex, sensitive, or high-impact issues to internal or client-side teams
• Meet agreed service level, productivity, quality, and player experience targets
• Assist with reporting by tracking information through approved platforms and spreadsheets
• Support managers and teammates with role-appropriate tasks when needed
• Maintain confidentiality, data privacy, and information security standards

Customer Support jobs in Bosnia & Herzegovina

Italian Speaking Customer Support

Customer Support, Italian Speaking

French Speaking Customer Support

Player Support Agent, German Speaker