Customer Support

• Interface daily with supply chain managers, operations teams, and value stream leaders to understand and prioritize critical supplier parts
• Work with procurement to escalate part issues, obtain supplier commitments, and update SAP Mismatch tools and internal tracking files
• Improve supplier schedules to align with material requirements planning (MRP) needs and report status to operations and supply chain managers
• Maintain accurate material availability data in SAP and internal tracking tools
• Confirm supplier commitments and enter updated information into SAP and tracking files
• Communicate daily on critical part status, risks, and changes
• Clear internal obstacles involving quality inspections, first article reviews, and engineering changes
• Attend weekly supply chain, site, and business unit meetings and provide detailed part status updates
• Manage the RAIL and update EPS and ECS presentations
• Manage ship commitment spreadsheets against demand and overdue items
• Obtain and record information on second- and third-source suppliers and drive open actions
• Track quality notifications, supplier-related issues, and first article inspections and drive resolution
• Chart processing times for open SRI’s, prioritize them, and ensure timely closure
• Support the supply chain team and stakeholders with smaller actions and ad hoc tasks
• Improve problem-part resolution turnaround through proactive coordination
• Identify risks impacting line replaceable unit (LRU) builds and escalate concerns
• Streamline communication processes and improve supply chain efficiency
• Use data tracking tools to improve reporting accuracy, forecasting, and decision-making

Procurement Support Specialist

• Interface daily with supply chain managers, operations teams, and value stream leaders to understand and prioritize critical supplier parts based on business and site needs
• Work directly with procurement to escalate part issues, obtain supplier commitments, and update SAP Mismatch tools and internal tracking files
• Collaborate with procurement to improve supplier schedules so they align with MRP needs and report status to operations and supply chain managers
• Maintain accurate SAP and internal tracking data to improve material availability visibility
• Confirm supplier commitments and enter updated information into SAP and tracking files
• Communicate daily on critical part status, risks, and changes
• Clear internal obstacles through quality inspections, first article reviews, and engineering changes
• Attend weekly supply chain, site, and business unit meetings and provide detailed part status updates
• Manage the RAIL and update EPS and ECS presentations
• Manage ship-commitment spreadsheets against demand and overdue items
• Obtain and record second- and third-source supplier information and drive open actions
• Track quality notifications, supplier-related issues, and first article inspections and drive resolution
• Chart processing time for open SRIs, scale priorities, and ensure follow-up and closure
• Support the supply chain team and stakeholders with smaller actions and ad hoc tasks
• Improve problem-part turnaround by coordinating with internal and external stakeholders
• Proactively identify risks affecting LRU builds and escalate concerns
• Streamline communication processes and leverage data tracking tools to improve reporting, forecasting, and decision-making

• Interface daily with supply chain managers, operations teams, and value stream leaders to understand and prioritize critical supplier parts based on business and site needs
• Work directly with the procurement team to escalate part issues, obtain supplier commitments, and update SAP Mismatch tools and internal tracking files
• Collaborate with procurement to improve supplier schedules so they align with material requirements planning (MRP) needs, and report status to operations and supply chain managers
• Maintain accurate SAP and internal tracking data to improve visibility into material availability
• Confirm supplier commitments and enter updated information into SAP and tracking files
• Communicate daily on the status of critical parts and highlight risks or changes
• Clear internal obstacles through approval processes, including quality inspections, first article reviews, and engineering changes
• Attend weekly supply chain, site, and business unit meetings to provide part status updates and support initiatives
• Manage the RAIL and update EPS and ECS presentations
• Manage ship commitments spreadsheets against demand and overdue items
• Obtain and record information on second- and third-source suppliers and drive open actions
• Track quality notifications, supplier-related issues, and first article inspections and drive resolution
• Chart processing times for open SRIs, prioritize them, and ensure timely follow-up and closure
• Support the supply chain team and stakeholders with smaller actions and ad hoc tasks
• Improve turnaround time for problem parts through proactive coordination
• Identify risks impacting line replaceable unit (LRU) builds and escalate concerns
• Streamline communication processes across the supply chain
• Use data tracking tools to improve reporting accuracy, forecasting, and decision-making

• Interface daily with supply chain managers, operations teams, and value stream leaders to understand and prioritize critical supplier parts based on business and site needs
• Work directly with procurement to escalate part issues, obtain supplier commitments, and update SAP Mismatch tools and internal tracking files
• Collaborate with procurement to improve supplier schedules so they align with MRP needs, and report status to operations and supply chain managers
• Maintain accurate SAP and internal tracking data to improve material availability visibility
• Confirm supplier commitments and enter updated information into SAP and tracking files
• Communicate daily on critical-part status, risks, and changes
• Clear internal obstacles involving quality inspections, first article reviews, and engineering changes
• Attend weekly supply chain, site, and business unit meetings and provide detailed part-status updates
• Manage the RAIL and update EPS and ECS presentations
• Manage ship-commitment spreadsheets against demand and overdue items
• Obtain and record second- and third-source supplier information and drive open actions
• Track quality notifications, supplier-related issues, and first article inspections and drive resolution
• Chart open SRI processing times, scale priorities, and ensure follow-up and closure
• Support the supply chain team and stakeholders with smaller actions and ad hoc tasks
• Improve problem-part resolution turnaround through proactive coordination
• Identify risks affecting LRU builds and escalate concerns
• Streamline communication processes across the supply chain
• Use data-tracking tools to improve reporting accuracy, forecasting, and decision-making

• Interface daily with supply chain managers, operations teams, and value stream leaders to understand and prioritize critical supplier parts
• Work with procurement to escalate part issues, obtain supplier commitments, and update SAP Mismatch tools and internal tracking files
• Collaborate with procurement to improve supplier schedules so they align with MRP needs
• Report status to operations and supply chain managers
• Maintain accurate material availability data in SAP and internal tracking tools
• Confirm supplier commitments and enter updated information into SAP and tracking files
• Communicate daily on the status of critical parts and highlight risks or changes
• Clear internal obstacles through quality inspections, first article reviews, and engineering changes
• Attend weekly supply chain, site, and business unit meetings and provide detailed part status updates
• Manage the RAIL and update EPS and ECS presentations
• Manage ship commitments spreadsheets against demand and overdue items
• Obtain and record updated information on second- and third-source suppliers and drive open actions
• Track quality notifications, supplier-related issues, and first article inspections and drive resolution
• Chart processing time of open SRIs, prioritize them, and ensure follow-up and closure
• Support the supply chain team and stakeholders with smaller actions and ad hoc tasks
• Improve turnaround time for resolving problem parts
• Identify and escalate risks affecting line replaceable unit builds
• Streamline communication processes across the supply chain
• Use data tracking tools to improve reporting accuracy, forecasting, and decision-making

• Interface daily with supply chain managers, operations teams, and value stream leaders to understand and prioritize critical supplier parts
• Work with procurement to escalate part issues, obtain supplier commitments, and update SAP Mismatch tools and internal tracking files
• Improve supplier schedules to align with material requirements planning (MRP) needs and report status to operations and supply chain managers
• Maintain accurate material availability data in SAP and internal tracking tools
• Confirm supplier commitments and enter updated information into SAP and tracking files
• Communicate daily on the status of critical parts and highlight risks or changes
• Clear internal obstacles through quality inspections, first article reviews, and engineering changes
• Attend weekly supply chain, site, and business unit meetings and provide detailed part status updates
• Manage the RAIL and update EPS and ECS presentations
• Manage ship commitments spreadsheets against demand and overdue items
• Obtain and record second- and third-source supplier information and drive open actions
• Track quality notifications, supplier-related issues, and first article inspections and drive resolution
• Chart processing time of open supplier-related issues, prioritize them, and ensure timely closure
• Support the supply chain team with smaller actions and ad hoc tasks
• Coordinate proactively to improve problem-part resolution turnaround time
• Identify risks impacting line replaceable unit builds and escalate concerns
• Streamline communication processes across the supply chain
• Use data tracking tools to improve reporting accuracy, forecasting, and decision-making

• Serve as the day-to-day point of contact between the Personal Insurance Experience Management team and Auto product partners
• Bring the customer voice into product decisions by analyzing research, feedback, and performance data
• Translate customer insight into recommendations that advance Product and Experience Objectives & Key Results
• Apply human-centered design principles to shape Auto product experiences
• Analyze Auto industry trends, customer research, feedback, and product performance data to identify experience pain points and opportunities
• Develop and maintain knowledge of the Auto product, roadmap, priorities, and improvement opportunities
• Build and maintain journey maps and other customer-experience artifacts
• Represent the customer perspective in recurring Auto product forums
• Collaborate with Experience Design, Research, Marketing, Operations, and Analytics teams
• Support chapter-level and product-specific OKRs, identify solutions, and monitor effectiveness
• Perform other duties as assigned

Manager, Customer Experience – Personal Insurance Auto

• Clearly describe and perform the customer service role requirements
• Lead specific customer service tasks or projects
• Collaborate with specific teams or departments
• Implement specific processes or tools
• Innovate in a relevant customer service area
• Manage specific customer service responsibilities

Customer Service Representative

• Coordinate and participate in the sales, development, facilitation, implementation, and servicing of Cash Management services
• Provide customer service, troubleshoot issues, and support internal and external customers
• Research bill payments, Intuit/QuickBooks, and security-token issues
• Serve as subject matter expert and liaison for Dime Bank’s Cash Management products and services
• Manage and support timely setup, implementation, and initial training of new cash management customers
• Maintain consultative relationships with cash management customers
• Support onboarding of new customers across various systems
• Review signed agreements, credit underwriting standards, credit file limits, analysis and fee setup
• Support customers with ACH origination files, transaction exceptions, transmission errors, electronic services, account analysis, Remote Deposit Capture, Lockbox, Sweeps, Wires, Intrafi, Positive Pay, and system functionality
• Review daily Lockbox, Positive Pay, and ACH Origination exception items and communicate decisions to customers
• Prepare annual review documentation to ensure customer volumes align with approved risk limits
• Conduct daily reviews of Remote Deposit Capture deposits
• Analyze cash management product and service sales and service performance
• Support establishment of new or updated services for existing business cash management customers
• Assist with customer onboarding training
• Support the Cash Management Relationship Manager, Retail Banking Managers, and Commercial Loan Officers
• Assist in testing and implementing new products, services, updates, and releases
• Support Deposit Operations and Digital Banking with customers’ normal deposit banking activity
• Review cash management procedures and forms annually and recommend updates
• Back up daily ACH transaction-error and exception processing, including unauthorized-transaction returns, in accordance with regulatory guidelines and NACHA rules
• Maintain knowledge of federal and state laws, regulations, and bank policies
• Ensure compliance with applicable laws, rules, and regulations
• Perform other assigned job-related duties

Cash Management Support Specialist

• Research member medical records to resolve claims or service requests that pend with clinical edits for all lines of business
• Review medical policies and determine appropriate claim processing or clinical review process decisions
• Coordinate clinical review and appeal processes, including preparing cases for clinical review and requesting additional information from members and providers
• Review clinical determinations and initiate appropriate claim adjustments and service request closeout, including drafting manual letters
• Review and determine pricing for clinical claims in accordance with negotiated pricing agreements
• Review and update Coordination of Benefit (COB) files and submit provider file updates as necessary
• Identify technical issues and submit them to the appropriate area for resolution
• Handle relevant incoming telephone inquiries as needed
• Perform other tasks as assigned by management

Customer Support jobs in Connecticut

Procurement Support Specialist

Procurement Support Specialist

Procurement Support Specialist

Procurement Support Specialist

Procurement Support Specialist

Procurement Support Specialist

Manager, Customer Experience – Personal Insurance Auto

Customer Service Representative

Cash Management Support Specialist

Policy Support Specialist