Customer Support

• Handle inbound and outbound calls in a call center environment
• Serve as the first point of contact for customers
• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests
• Assist customers with payments, renewals, cancellations, and other policy-related needs
• Resolve customer issues and complaints promptly while maintaining a professional and positive attitude
• Provide accurate information regarding company products, services, and policies
• Document customer interactions and maintain detailed records
• Collaborate with team members to achieve departmental goals and service standards
• Maintain high levels of customer satisfaction

Bilingual Customer Service Representative, English and Spanish

• Manage accounts to provide information, clarify details, and ensure records are accurately updated
• Identify the root cause of issues and execute effective resolutions for customer complaints
• Provide top-tier support for NRS products and services
• Serve as the voice of customers as a Brand Ambassador

POS Support Representative, Basic Tech Support

• Own inbound leads and actively work them through the sales process
• Qualify prospects, understand their needs, present solutions, handle objections, and move conversations toward a sale
• Make outbound calls and send SMS and email follow-ups
• Reconnect with previous inquiries and work open opportunities consistently
• Book qualified appointments, confirm attendance, follow up after conversations, and close opportunities when appropriate
• Keep leads, opportunities, follow-ups, notes, statuses, and dispositions accurate in the CRM
• Maintain a clean pipeline
• Assist existing customers with questions, scheduling, updates, and general service needs
• Identify opportunities for additional services, repeat business, and upsells
• Maintain consistent outbound sales activity and respond quickly to inbound leads
• Meet or exceed sales and conversion targets
• Handle high daily call and message volume while maintaining communication quality
• Track follow-ups and provide professional customer service before, during, and after the sale
• Take ownership of sales results
• Performance measured through sales activity, conversion, follow-up execution, pipeline management, and revenue-related results

Customer Support jobs in Guatemala

Bilingual Customer Service Representative, English and Spanish

POS Support Representative, Basic Tech Support

Sales & Customer Service Representative – LATAM