Customer Support

• Serve as the first point of contact for Technology-related issues and requests
• Manage incidents, problems, and access management tickets through level 1–2 support
• Solve issues and communicate with Business, other Technology units, and third-party suppliers
• Forward issues to internal or external developers when necessary
• Take ownership of tickets and follow their lifecycle through resolution
• Coordinate resolution steps with different global groups
• Create, update, and maintain the knowledge base
• Investigate issues using acquired knowledge or by analyzing logs, SQL Server databases, or code based on business-process understanding

Application Support Specialist

• Nagy mennyiségű beérkező hívás, e-mail és chat kezelése
• Első szintű ügyféltámogatás nyújtása a független értékesítők számára
• A kérdések megválaszolása és a problémák megoldásának elősegítése
• Szoros együttműködés a KYC csapattal a jogi és megfelelőségi folyamatok támogatására
• Pontos és naprakész nyilvántartás vezetése, adatbázis-frissítések rögzítése
• Az értékesítési folyamat nyomon követése
• Emlékeztetők és utánkövetések küldése az értékesítési csapatnak
• Dokumentáció vezetése határidőre
• Panaszok kezelése és szükség esetén továbbítása a felsővezetés felé
• Magyarországi független értékesítők és üzleti partnereik támogatása több kommunikációs csatornán keresztül

Sales Support Specialist

• Handle customer inquiries and support requests via email and WhatsApp
• Troubleshoot software issues and guide customers to solutions
• Document recurring issues and help build the internal knowledge base
• Join screen-sharing sessions with customers when hands-on support is needed
• Coordinate with the development team to escalate and resolve bugs or product issues
• Help new customers get started and feel comfortable with the product
• Support German-speaking property management companies using hausverwalter.ai

Customer Support Specialist

• Respond to player queries through approved ticketing, chat, email, and social support channels
• Triage player issues, investigate reported problems, and follow documented steps
• Provide clear, friendly, and accurate responses in line with project guidelines
• Become familiar with supported games to better understand player issues
• Carry out account actions where permitted by written policy and access permissions
• Document player issues, trends, bugs, and escalations in the appropriate workspace
• Escalate complex, sensitive, or high-impact issues to internal or client-side teams
• Meet agreed service level, productivity, quality, and player experience targets
• Assist with reporting by tracking information through approved platforms and spreadsheets
• Support managers and teammates with role-appropriate tasks when needed
• Maintain confidentiality, data privacy, and information security standards

Player Support Agent, German

• Manage the full order lifecycle in SAP, from order entry to completion, ensuring accuracy and consistency of data
• Assist in pricing processes and support accurate cost calculations using internal systems
• Handle contracts related to the Retail Division, from order creation to closure, in line with internal policies
• Support project planning and tracking activities in internal systems, including stock reassignment and issue resolution
• Work closely with Planning and Procurement teams to ensure alignment between delivery schedules and operational plans
• Initiate shipment processes, manage stock transfers between locations, and support the resolution of delivery-related issues
• Process returns and rework activities, ensuring proper documentation and accurate system updates

Sales and Project Support Specialist, English Speaking

• Provide support to French-speaking customers via phone and email
• Manage service requests
• Schedule maintenance visits
• Coordinate technician activities
• Log and track cases accurately in internal systems
• Communicate with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts
• Contribute to customer service for Epta International BSC’s commercial refrigeration solutions

Customer Support jobs in Hungary

Application Support Specialist

Sales Support Specialist

Customer Support Specialist

Player Support Agent, German

Sales and Project Support Specialist, English Speaking

French Speaking Customer Support Specialist