Customer Support

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Reservation Support Agent

• Answer calls and written inquiries from clients, insureds, attorneys, and adjusters
• Collect accident details to determine potential sources of recovery and promote or demote cases accordingly
• Support a positive caller experience by participating in call queues, engaging with customers, and educating callers
• Manage high-volume inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails
• Identify and assess customer needs to achieve maximum client satisfaction
• Assist callers in real time with data collection or education
• Transfer or redirect calls to appropriate Recovery Specialists
• Use internal systems and resources to provide accurate, complete information
• Maintain phone coverage through regular attendance and situational awareness
• Review, promote, and activate client- and Phia-generated referrals
• Collect and document attorney and adjuster information in the appropriate system tabs
• Handle calls, case activations, data entry, and data management according to company guidelines
• Respond to department requests submitted through the online questionnaire portal
• Maintain and research automatic updates from a national database identifying third-party claims
• Review scanned documentation for systematic updates, such as Phia Accident Questionnaires
• Generate client-specific reports weekly as needed
• Protect company assets from unauthorized access, disclosure, or modification
• Comply with organizational information security policies

Healthcare Customer Service Representative

• Answer customer calls and address requests or inquiries concerning services and products
• Report problem areas
• Utilize systems and tools to assist customers
• Make recommendations based on customer needs using sales expertise
• Process purchases of products and services through operational systems
• Identify and resolve customers’ technical issues
• Cultivate and retain ongoing customers through empathetic and consultative interactions
• Resolve complex issues and contribute to process improvements
• Transform frustrated customer exchanges into excellent customer experiences
• Support customers during specified operating hours
• Complete business-required training and on-the-job training

Customer Service Representative

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems
• Provide personalized and thoughtful customer communication
• Listen actively and ask questions to understand customer needs
• Address requests to disconnect or remove services
• Provide billing and pricing information
• Resolve standard issues remotely or educate customers on resolution steps
• Schedule service appointments when remote resolution is not possible
• Arrange product returns or exchanges
• Manage add/change/delete requests in hosted platforms
• Build rapport and identify customer issues through telephone-based selling
• Offer creative solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts
• Assist with special projects as assigned

Customer Care and Sales Advisor – I

• Supervise and lead a team of Customer Care and Sales Advisors
• Provide coaching, guidance, training, and ongoing support
• Schedule and organize team coverage to support business needs and service levels
• Conduct performance discussions, coaching sessions, and development planning
• Support hiring, onboarding, and training initiatives
• Oversee daily customer care and retention operations
• Support advisors with billing, scheduling, product changes, disconnect requests, and service concerns
• Resolve escalated customer interactions
• Monitor adherence to company policies, procedures, scripts, and customer experience standards
• Reinforce retention and sales strategies for Sparklight products and services
• Monitor KPIs including customer satisfaction, response times, retention, quality assurance, and sales metrics
• Analyze trends and identify coaching and operational improvement opportunities
• Provide reporting and performance updates to leadership
• Train and mentor associates on procedures, retention, product knowledge, systems, and sales techniques
• Collaborate with leadership and cross-functional teams to improve workflows and customer experiences
• Collect and evaluate customer feedback and recommend improvements
• Promote a customer-first culture that strengthens relationships and customer loyalty

Customer Support jobs in Idaho

Reservation Support Agent

Healthcare Customer Service Representative

Customer Service Representative

Customer Care and Sales Advisor – I

Supervisor, Customer Care and Sales Advisor