Customer Support

• Fulfill customer orders for diagnostic products and supplies through phone, fax, and email
• Establish credibility with domestic veterinary customers
• Use customer discovery to recommend additional products and services
• Answer questions about product ordering, shipping, and IDEXX online platforms
• Maintain accurate customer profiles and interactions in Salesforce.com
• Provide an outstanding customer experience
• Receive inbound calls and emails through a phone queue for most of the day
• Attend trainings, coaching sessions, and individual development activities
• Support demand generation and customer loyalty
• Serve veterinary customers by supporting instrument consumables and related services

Inside Sales Support Representative, Bilingual French

• Serve as the first point of contact for members while resolving questions and concerns accurately and promptly
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document customer complaints and concerns
• Accurately document relevant customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Refer unresolved customer grievances to appropriate departments for investigation and resolution
• Support a positive and collaborative working environment
• Support a 24/7/365 contact center, including nights, weekends, holidays, and required holiday coverage
• Participate in additional projects or duties as assigned

Customer Service Representative

• Provide individual and group peer support services utilizing the principles of Intentional Peer Support (IPS)
• Share lived experience appropriately to inspire hope and promote recovery
• Support members in identifying personal strengths, goals, and recovery pathways
• Assist members in developing self-advocacy skills and increasing independence
• Encourage engagement in behavioral health, primary care, and wellness services
• Participate as an active member of the Behavioral Health Home interdisciplinary team
• Assist members in accessing community resources including housing, employment, education, transportation, financial assistance, and social supports
• Build trusting relationships with members who may be difficult to engage in services
• Complete timely and accurate documentation in the electronic health record (EHR)
• Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, agency policies, and applicable state and federal regulations

Certified Intentional Peer Support Specialist, CIPSS

Part Time Certified Intentional Peer Support Specialist – CIPSS

• Evaluate strategy choices and long-term impacts, including supporting business development activities
• Aggregate and analyze CX portfolio data focused on growth, persistency, and efficiency
• Develop presentation materials for senior leadership and Board of Directors meetings
• Partner with business leaders on complex functional-area business plans and report plan status, risks, and off-track items
• Engage business and IT leaders to develop metrics-driven business cases for complex experiences
• Promote agile frameworks, communication, collaboration, and tracking of experience portfolio results and metrics
• Maintain strategic alignment and evaluate prioritization of complex experience backlogs
• Evaluate return on investment for completed or implemented projects and support benefit realization accountability
• Facilitate cross-team planning and manage dependencies
• Support capital planning and reporting across planning, finance, and IT
• Train and mentor less experienced team members
• Support transformation initiatives through communication and coordination
• Promote change and act as a catalyst for change across the corporation

Senior Customer Experience Manager

• Meet virtually with clients to discuss available benefit options
• Help individuals and families understand and enroll in eligible programs
• Provide professional, friendly customer service
• Build and maintain strong client relationships
• Coordinate client appointments and maintain accurate records
• Follow established processes and systems with support from experienced mentors
• Participate in weekly coaching, team meetings, and professional development

Customer Support jobs in Maine

Inside Sales Support Representative, Bilingual French

Customer Service Representative

Certified Intentional Peer Support Specialist, CIPSS

Part Time Certified Intentional Peer Support Specialist – CIPSS

Senior Customer Experience Manager

Client Support Representative I

Benefits & Client Support Representative I