Customer Support

• Deliver customer support to rated companies via email, phone, and live chat
• Own a dedicated portfolio of accounts and act as the main client point of contact
• Guide clients in navigating and using the platform
• Investigate and resolve customer issues with timely follow-up and clear communication
• Support post-assessment activities, including scorecard education and improvement plan guidance
• Educate clients on cybersecurity best practices and improving performance within the framework
• Maintain accurate records of customer interactions and support activities
• Collaborate with Product, Tech, and Account Management teams to improve user experience
• Coordinate client-facing content logistics, including use cases, videos, newsletters, and articles
• Collect client input and approvals, track deadlines, and align stakeholders
• Support online events and webinars, including scheduling, invitations, registrations, speaker coordination, platform setup, and follow-up
• Share client feedback and recurring questions to improve FAQs, user guides, and knowledge base articles
• Monitor external content and contribute ideas to improve the vendor journey
• Responsibilities may evolve as the team and platform grow

Customer Experience Specialist

• Deliver exceptional retail business performance through customer servicing, sales origination, lead generation and transactional processing in a branch
• Manage customer experience and resolve complaints proactively
• Promote and sell products and services to grow market share
• Demonstrate advanced product and digital knowledge
• Perform cashiering duties, resolve customer inquiries and complete branch operations duties
• Promote remote and digital channels
• Develop and implement sales strategies, deepen product penetration, cross-sell and acquire new-to-bank clients
• Conduct agreed sales meetings and phone calls
• Manage complaints in accordance with policies and turnaround requirements
• Undertake cashier duties, cash evacuation and till balancing
• Process mailing, debit cards, cheque books, manager’s cheques, standing orders, account openings, account updates, funds transfers and statements
• Ensure compliance with regulatory requirements, Absa policies and risk frameworks
• Work with the retail branch team and provide cover for other customer service advisors/tellers
• Agree performance objectives and pursue self-development
• Perform other duties assigned by management as required

Customer Service Advisor

• Support learners from the beginning of their training journey
• Become an expert in goFLUENT products and services to guide learners effectively
• Introduce learners to platform features and available resources
• Understand learner needs and goals to provide personalized support
• Respond to learner requests by phone, email, chat, and other communication channels
• Provide tailored solutions for a smooth and positive learner experience
• Proactively follow up with learners to maintain motivation and engagement
• Encourage learners to use available resources and achieve language goals
• Identify obstacles and take appropriate action to help learners progress
• Collaborate with internal teams to ensure a high-quality learner experience
• Suggest process improvements and enhance the customer experience

Customer Support jobs in Mauritius

Customer Experience Specialist

Customer Service Advisor

Customer Support Advisor, French Speaker