Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Maintain a clean workspace as the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

• Function in an ongoing coordinator role under the supervision of a comprehensively certified Family Support Specialist (FSS)
• Assist with eligibility determination, including referral, intake, and eligibility determination activities
• Conduct family assessments, including interviewing families
• Collect information on child development, including observing children
• Coordinate evaluations and assessments
• Ensure families are informed of rights, options, advocacy services, and their role in the early intervention process
• Assist parents of eligible children with planning, developing, implementing, and reviewing an Individualized Family Service Plan (IFSP)
• Collect family insurance or Medicaid information to facilitate coordination of benefits and services
• Maintain accurate, complete, and timely electronic and paper file records
• Monitor service delivery to ensure services are provided on time and in accordance with the IFSP
• Coordinate and monitor available services
• Communicate and coordinate services with medical and health providers
• Facilitate transition plans into, within, and from the early intervention system, including transition to Part B special education, preschool, or other community services
• Meet weekly with the supervisor for direct, systematic supervision, instruction, review, and feedback
• Perform other duties as assigned by the supervisor

Family Support Specialist

• Function in intake and/or ongoing coordinator role
• Assist with eligibility determination, including referral, intake and eligibility determination activities
• Conduct family assessments, including interviewing families
• Collect information on children’s development, including observations
• Coordinate evaluations and assessments
• Inform parents of their parental rights
• Assist parents of eligible children with planning, developing, implementing, and reviewing an Individualized Family Service Plan (IFSP)
• Collect family insurance or Medicaid information to facilitate coordination of benefits and services
• Maintain accurate, complete, and timely electronic and paper file records
• Conduct referrals and activities to help families identify available services and providers
• Monitor service delivery for timeliness and compliance with the IFSP
• Facilitate transition plans for children exiting Part C and transitioning into, within, and from the early intervention system
• Perform child find and provider recruitment activities
• Coordinate and monitor available services
• Inform families of available advocacy services
• Communicate and coordinate services with medical and health providers
• Assure families are informed of rights, options, and their role in the early intervention process
• Comply with health and safety standards
• Perform other duties as assigned

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Customer Support jobs in Montana

Customer Service Representative

Family Support Specialist

Family Support Specialist

Court Support Specialist